QA Specialist (Position located in Brazil)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

The QA Specialist works on exciting projects with KnowBe4’s courseware development team. This role is to test course functionality and review course content. Attention to detail and thinking outside the box are necessary in order to identify issues that need to be fixed. The ideal candidate will collaborate with other testers, engineers, and eLearning developers in a fast paced, cutting-edge, agile development environment creating excellent and fun eLearning assets. Providing feedback to team members that contribute to continuous improvement.

Responsibilities:

• Test course builds, write up bug reports, track bugs and re-test fixes until the fix passes
• Review and edit course scripts, descriptions, storyboards, and other deliverables
• Collaborate with Support, QA and Courseware development team on issues that require research to figure out the fix to a problem/bug/issue
• Review graphics/art department deliverables to ensure the quality and adherence as storyboard dictates
• Communication with the team on these issues and recommended handlings
• Stay on top of current browser and operating system patches changes and brief dev/QA as needed
• Provide feedback in a collaborative way that helps to make all of the departments in courseware thrive
• Take an active role in creating and supporting content that is diverse, equitable, and inclusive as outlined in the KnowBe4 DEI statement
• Ensure content is Web Content Accessible Guidelines (WCAG 2.1) compliant so that our content is accessible to all users

Requirements:

• Bachelor’s degree in related field
• Minimum 5 years of relevant experience working in eLearning QA
• Excellent communication skills, written and verbal
• Fluent in English
• Highly skilled with computers and able to get around a cloud-based directory
• Able to correct others while, at the same time, encouraging them to improve their skills
• Capable of detecting errors/bugs that might require intensive testing to find

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.