United States onlyThe User Experience Researcher II is responsible for leading projects and ensuring they adhere to agreed-upon timelines, guiding and supporting junior roles, and building client relationships. Below is a list of primary responsibilities for this position. Additional duties may include those that typically fall under the roles of UX Associate, UX Researcher, or on an as-needed basis. The employee must be able to exercise discretion and independent judgment on matters of significance to KLI. Those areas are outlined below.
The salary offered depends on experience, skill set, candidate's location, and performance during the interview process (if chosen to proceed).
May be required to occasionally work irregular hours, nights, and weekends as required by project needs.
General Accountabilities:
Project Related (85%+):
As a User Experience Researcher, you are expected to:
Lead projects and manage your team’s time and resources
Guide and support junior roles
Build and maintain relationships with clients
Create/Co-Create Case Studies after each project
Exercise discretion and independent judgment on matters of significance to KLI, including but not limited to:
Identifying and selecting 3rd party vendors
Identifying and selecting participants
Creating drafts of study materials
In this role you will work on these skills:
Hone moderation skills with minimal to no biasing, highly rated
Leading mid-impact projects ($20-$50k value) end-to-end in all of its tasks
Lead high-impact project (>$50k) under an experienced researcher oversight
Transfer knowledge and support junior researchers in their growth
From a UX tooling perspective, you should be able to:
Use a wide range of tools both quantitative (Optimal Sort, UserZoom, Quatrics, SurveyMonkey, etc.) and qualitative (Validately, iMotions, dScout, Experience Fellow, etc.)
Be a Go-To researcher for at least one complex tool (i.e. iMotions, Tobii) or one methodology (Driver Distractions, CJMs, Co-creations, Card Sorts, etc)
Thought Leadership (~5-10%):
Complete quarterly rocks on time
Submit a minimum of one blog article per quarter (min 4/year)
Attend and participate in Key Lime or Usability related events when asked
Sales Support (~5%):
Research the profile
Put together sales and marketing materials
Ability to contribute to proposal research
Ability to be part of sales meetings with prospects and answer research-specific questions regarding usability test methods
Job Qualifications
Minimum Education: Bachelor's Degree in a related field
Minimum Experience: 3 Years in a User Experience role
Preferred Education: Master's Degree, preferred fields of education: Statistics, Human Factors, HCI, Industrial Engineering, Anthropology, Social Psychology, Marketing (Research) or MBA.
Preferred Experience: 4 Years in a UX role, or equivalent combination of education and related experience.
About Our People
The secret to our success is our people! Everyone demonstrates a great deal of personal integrity, possesses an innate ability to solve problems, and has the ability to work both independently and as a member of a small team in a fast-paced agency environment. Everyone at KLI contributes to a curious and fun-loving culture. Learn more at keylimeinteractive.com
We offer benefits in line with top companies as we want to attract only the best. We are looking forward to meeting you!
About Key Lime Interactive
Key Lime Interactive (KLI) is a Customer Experience and User Experience research, strategy, and design services agency focused on helping companies take a human-first approach to build better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help our growing list of Fortune 500 clients understand and effectively engage their customers. Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. Our experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity IndexTM report which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.
The secret to our success is our people. We are a minority woman-owned company that values the diversity of skills, experiences, and heritage of our team members and knows that our differences are just as important as our similarities. We hand-select people who have a can-do attitude, and our team members are smart, adaptable, and curious.
We offer a remote and flexible work environment, and benefits are in line with top companies - health, dental, vision, disability and life insurance, 401k, PTO, FSAs, and fun company events, as we want to attract only the best. We are looking forward to meeting you!
KLI Core Values
See the Puzzle
Dynamic
Open and receptive
Do the right thing
Put a Ribbon on It
CA and US only
