Key Lime Interactive

Key Lime Interactive is a customer experience (CX) and user experience (UX) research, strategy, and design services agency. Our customers often find it challenging to move beyond their own perspectives when designing products. That's where Key Lime Interactive steps in, becoming their lens to the consumer world. We strive to intimately understand their products and consult with their consumers on a relatable level to see the world and their offerings as their users do. Our UX research experts share the true perspective of a client's target users, empowering them to design exceptional, consumer-driven solutions. We make it our business to answer critical research questions that help companies enhance acquisition, improve conversion, and achieve customer experience differentiation.

Founded in 2009, Key Lime Interactive is a woman-and minority-owned business with a diverse team of CX/UX experts dedicated to helping companies adopt a human-first approach to building better products and services. Our clients span various industries, including automotive, education, financial services, gaming, healthcare, insurance, media and entertainment, retail, technology, and travel. This cross-industry expertise gives us the advantage of providing comprehensive recommendations. We believe that diversity in perspective yields superior and more insightful research outcomes, ultimately leading to better-designed products, services, and experiences for everyone. With this philosophy, we apply our proprietary Inclusivity Index™ evaluation to help clients identify areas of bias. With a global network of expert UX research consultants, Key Lime Interactive can tailor studies to any location and language, providing valuable global insights. We are committed to helping organizations elevate their customer experience, tap into new markets, and ensure all users feel valued.