UX Researcher

May be required to occasionally work irregular hours, nights and weekends as required.

General Accountabilities:

Project Related Tasks (85%+):

As a User Experience Researcher you are expected to:

• Lead projects under senior oversight

• Guide and support junior roles

• Build relationships with clients

• Create/Co-Create Case Studies after each project

• Exercise discretion and independent judgment on matters of significance to KLI, including but not limited to:

  • Identifying and selecting 3rd party vendors

  • Identifying and selecting participants

  • Creating drafts of study materials

In this role you will work on these skills:

• Honing study design skills, including mix methods

• Leading small and mid-impact projects ($10-50k value) end-to-end in all of its tasks

• Collaborating with junior researchers in supporting role

• Refining skill set and growing exposure to various methodologies
  

From a UX tooling perspective, you should be able to:

• Use a wide range of tools both quantitative (Optimal Sort,UserZoom, Quatrics, SurveyMonkey, etc.) and qualitative (Validately, iMotions, dScout, Experience Fellow, etc.)

• Master at least one complex tool (i.e. iMotions, Tobii) or one advanced methodology (Driver Distraction, CJMs, Co-creations, Card Sort, ZMET, etc)
  

Thought Leadership (~5-10%):

• Complete quarterly rocks on time

• Submit minimum of one blog article per quarter (min 4/year)

• Attend and participate in Key Lime or Usability related events when asked
  

Sales Support (~5%)

• Research the profile

• Put together sales and marketing materials

• Ability to contribute to proposal research

• Ability to be part of sales meetings with prospects and answer research specific questions regarding usability test methods
  

Job Qualifications

• Minimum Education: Bachelor's Degree in a related field

• Minimum Experience: 2 Years in User Experience role

• Preferred Education: Master's Degree, preferred fields of education: Statistics, Human Factors, HCI, Industrial Engineering, Anthropology, Social Psychology, Marketing (Research) or MBA.

• Preferred Experience: 3 Years in UX role, or equivalent combination of education and related experience.
  

About Our People

The secret to our success is our people! Everyone demonstrates a great deal of personal integrity, possesses an innate ability to solve problems, and has the ability to work both independently and as a member of a small team in a fast-paced agency environment. Everyone at KLI contributes to a curious and fun-loving culture. Learn more at keylimeinteractive.com

We offer benefits in line with top companies as we want to attract only the best. We are looking forward to meeting you!

About Key Lime Interactive

Key Lime Interactive (KLI) is a Customer Experience and User Experience research, strategy, and design services agency focused on helping companies take a human-first approach to build better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help our growing list of Fortune 500 clients understand and effectively engage their customers. Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. Our experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity IndexTM report which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.

The secret to our success is our people. We are a minority woman-owned company that values the diversity of skills, experiences, and heritage of our team members and knows that our differences are just as important as our similarities. We hand-select people who have a can-do attitude, and our team members are smart, adaptable, and curious.

We offer a remote and flexible work environment, and benefits are in line with top companies - health, dental, vision, disability and life insurance, 401k, PTO, FSAs, and fun company events, as we want to attract only the best. We are looking forward to meeting you!

KLI Core Values

• See the Puzzle

• Dynamic

• Open and receptive

• Do the right thing

• Put a Ribbon on It