Vice President of Global Customer Success & Support (US, UK or India-based)

At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.

Our Story

The advent of the cloud combined with work from anywhere have fundamentally changed the requirements for managing and securing access to the resources people use to get work done.

Two decades ago Active Directory emerged as the centralized system for securely managing and connecting employees to Windows-centric resources. While AD is still the dominant on premises directory used by organizations around the world, the shift to cloud infrastructure, new operating systems, web applications, and workers accessing corporate resources from any location and device, exposed significant limitations to a domain controller. These limitations required third party add-ons which increased complexity and cost, while limiting an organization’s ability to succeed through overly complicated IT architectures.

Realizing this, JumpCloud reimagined the directory to fit the modern world with an open, cloud-based directory for secure, frictionless access from any authorized device to any resource, anywhere. This approach unlocks new possibilities for IT to make work easier and more secure.

Our Culture

JumpCloudians seek to redefine how the directory can make work happen for organizations worldwide. We stack our team with people who want to shape our company’s future, reject the confines of a traditional role, and work collectively to solve complex challenges. Shared passion for the success of our customers is the foundation that drives our thinking and efforts.

Our Values

Build Connections: We create authentic connections through clarity, empathy, and following through on commitments.

Think Big: We embrace thinking differently and aiming big every day.

1% Better Every Day: We strive to improve a little each day, and we use experience and data to get us there.