India onlyAll roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified.
About the Role
At JumpCloud, data is the heartbeat of our SaaS platform - making our goals happen effectively, securely and in ways that reshape how software is purchased, scaled and managed, often with no human intervention needed. To meet these challenges, JumpCloud is in search of an experienced, execution-driven, Senior Director of IT, Data Engineering, and Enterprise Systems to lead and scale our internal business technology and data infrastructure. This leader will be the central architect of JumpCloud's operational backbone, ensuring our systems and data strategy are scalable, efficient, and aligned with our hyper-growth trajectory.
Reporting to the Chief Business Officer, this role will leverage their significant experience in business operations, software engineering, vendor management and integration and exceptional team building to generate an execution machine. This role requires an in-depth knowledge of business operations and processes along with SaaS product development and integration needs in order to create a technology strategy that underpins JumpCloud’s data products, PLG, SLP and Partner sales motions, customer lifecycle and G&A motions.
The ideal candidate will have a deep understanding of business operations, software engineering, and data architecture, with a proven track record of building and leading high-performing, globally distributed teams. You will be a hands-on, strategic partner to all functions of the business, from Finance and HR to Sales and Marketing, ensuring our technology landscape provides a single source of truth and fuels data-driven decision-making.
Enterprise Systems:
- Operate our Enterprise Systems team as a central hub of the organization, combining the underlying custom-built and off the shelf technology we use into the company’s heartbeat.
- Provide technical leadership and oversight of Enterprise & Business Systems as well as Data Engineering.
- Demonstrate that integration and automation can create a highly effective customer experience, and provide lucrative operational outcomes for our business.
- Drive cross-functional aggregation and management of a broad spectrum of inbound requests from various business teams including (Product, Growth, Sales and Marketing operations, Customer Support, Finance etc.)
- Establish and expand processes to drive effective prioritization, cross functional alignment and interdependencies and change management of these requests.
- Reduce redundancy and unnecessary, repetitive business processes
- Drive development work, platforming, and consistent technical and architectural direction across projects.
Data Engineering:
- Architect, build, and maintain a scalable and secure data platform (e.g., using Snowflake, AWS, etc.) that serves as the central hub for all enterprise data.
- Lead the development of robust ETL/ELT pipelines to ingest, transform, and store data from various sources, ensuring data quality, integrity, and accessibility.
- Partner with analytics and business intelligence teams to enable self-service reporting and empower data-driven decisions across the company.
- Oversee the data governance framework, including master data management, metadata management, and data quality standards.
IT
- Oversee all aspects of internal IT infrastructure, including network management, endpoint management, and the overall IT security posture for JumpCloud’s global workforce.
- Lead the IT helpdesk and end-user support functions, ensuring a seamless and efficient experience for all employees.
- Champion and enforce best practices for corporate security, working in close partnership with the corporate security team to protect company data and assets.
- Manage the lifecycle of all internal IT hardware and software, from procurement to decommissioning, ensuring all systems are up-to-date, secure, and cost-effective.
Key Areas of Strategic Focus:
- Drive the roadmap and strategic direction of JumpCloud’s data and enterprise systems which includes architecture, technology choice and management.
- Build, mentor, and lead a high-performing, globally distributed team of business systems administrators, data engineers, and IT professionals.
- Foster a culture of technical excellence, collaboration, and continuous improvement, aligned with JumpCloud's core values.
- Create a culture of self-serviceability across all services and endpoints
- Provide API accessibility for easier ‘customer’ (internal or external) integration of the key services being built and managed.
- Integrate and collaborate with JumpCloud product and engineering leadership for roadmap planning and satisfaction of ESE requirements supporting platform goals
- Drive integrated and automated processes that deliver operational excellence, are audit ready at all times, and are supported by the appropriate level of documentation and change management.
You Have:
- 10+ years of experience in engineering systems and technology supporting data or business functions
- 5+ years of experience building, scaling and managing operations and teams supporting business operations that are remotely and/or globally located.
- Experience delivering complex, distributed systems into production, an established track record in developing customer-facing software, technical ability, project management skills, and great communication skills with the motivation to achieve results in a fast paced environment.
- Experience partnering with Product Management and User Experience teams to build the best customer experience.
- Experience in selection and management of external contractors and integrators.
- Strong vendor negotiation and budget management experience.
- Strong communication and stakeholder management skills - you’ll be working cross functionally across the entire organization to help each other achieve their objectives
- Be hands on, execution-minded and analytical with a high attention to detail and a passion and interest in driving high quality
- Experience in agile planning, notably Scrum.
- Experience with Netsuite, AWS, Salesforce, Mulesoft, Solupay, Snowflake, Avalara and HRIS systems like ADP, etc. is a plus
- Experience in API-level engineering, automation and integration strategies.
- Degree in MIS or Computer Science or a related technical field or equivalent practical experience preferred but not required.
Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
You must be located in and authorized to work in the country noted in the job description to be considered for this role.
Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.
Language:
JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.
JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice"
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