Account Specialist - The Hawkers Club

Founded in 2018 by former Amazon executives Peter Beke and Hannah Blackburn, The Hawker’s Club emerged from their shared belief that they could provide enhanced value to sellers and vendors beyond Amazon. Drawing on their Amazon experience, they aimed to address the specific challenges faced by vendors and sellers outside the platform.

Peter Beke, British-Hungarian, commenced his career with internships at OTP Bank and Microsoft. His pursuit of strategic marketing led him to the UK, where he completed his masters at Cranfield University. Subsequently, he contributed his expertise to 4C Associates before joining Amazon in 2016. At Amazon, Peter honed his focus on vendor operational excellence and vendor experience, ultimately co-founding The Hawker’s Club in 2018.

Hannah Blackburn, originally British but grew up in Brunei and ventured to the UK for her History degree at Durham University. Beginning her career as an auditor at PWC, Hannah transitioned to Amazon in 2015, where she initially focused on vendor excellence and marketing. Evolving her role to include in-stock management and profitability, Hannah later played a pivotal role in the launch of Amazon Australia before co-founding The Hawker’s Club.

The Hawker’s Club is dedicated to navigating the eCommerce journey alongside its clients, particularly in the face of evolving marketplace expectations. With platforms like Amazon, Wayfair, and Walmart increasingly requiring vendors and sellers to assume additional retail responsibilities, such as customer service and marketing, Peter and Hannah concentrate on guiding businesses to not only adapt but thrive in this dynamic environment.

Having collaborated with major brands across various niches, including the #1 pet supply brand in the US and the #1 garden decor brand, The Hawker’s Club stands out as one of the few agencies prioritising Vendor Central and providing comprehensive business advisory services, as opposed to focusing solely on catalogue and SEO. Recognised as the preferred partners of BWG Strategy, the largest eCommerce executive network in the US, they have established themselves as industry leaders.

The Hawker’s Club, under the leadership of Peter and Hannah, is dedicated to guiding businesses through the intricate landscape of eCommerce, offering tailored solutions and industry expertise to foster success beyond the realms of Amazon.

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As an Account Specialist, the purpose is to work closely with the Brand Manager, aiding in the management of various E-Commerce Accounts.

Key responsibilities:

🧾 Oversee and manage Amazon/Walmart seller accounts, ensuring adherence to the policies and guidelines set by Amazon.

📦 Keep a close eye on account health metrics, promptly addressing issues, and providing timely responses to customer inquiries and feedback.

📑 Collaborate with team members to ensure smooth operations and address any account-related challenges that may arise.

💼 Effectively manage cases and troubleshoot any account-related issues that may arise.

📊 Create and optimise product listings on Amazon/Walmart, focusing on general information, copy, and content, including images and videos.

🗓️ Develop appropriate variation groupings and troubleshoot on Amazon/Walmart to ensure seamless operations.

🧾 Analyse sales data, traffic metrics, and customer feedback to identify trends, opportunities, and areas for improvement.

📦 Prepare regular performance reports and dashboards, optimising product assortment, pricing strategies, and inventory management.

📑 Utilise Microsoft Office Suite and demonstrate proficiency in frequently used Excel formulas.

💼 Stay updated on Amazon's/Walmart's policies, algorithms, and best practices to ensure compliance and maximise performance.

📊 Proactively identify opportunities for process optimisation, automation, and efficiency improvements within the Amazon account management workflow.

Working Hours ⏰: Full-time, offering flexible working hours with a minimum overlap of 8 AM - 2 PM Central US time.

Requirements

To excel in this role, you need to have:

✅ Bachelor's degree.

✅ Previous experience in Amazon account management and e-commerce.

✅ Deep understanding of Amazon's marketplace and demonstrated proficiency in using Amazon Seller Central.

As the Ideal Candidate, you should be:

✅ Reliable.

✅ Attentive to details.

✅ Organised.

✅ Initiative-taker.

✅ Great communicator.

✅ Problem-solver.

✅ Team player.

✅ Integrative.

✅ Self-motivated.

✅ Proactive.

Brownie Points for:

✅ Familiarity with Amazon Vendor Central.

✅ Experience with Walmart.

✅ Possessing strong analytical capabilities.

✅ Experience with third-party Amazon seller tools such as Jungle Scout or Helium 10.

Benefits

The JobRack team are working with The Hawker’s Club to help them find their new team member.

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of the The Hawker’s Club’s needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of The Hawker’s Club applications for this position must be submitted through JobRack and direct contact with the employer is not allowed. If you have any questions, please contact JobRack at: [email protected]

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

We look forward to receiving your application!

To make sure you receive updates on your application please add [email protected] to your email address book.
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