Program Engagement Advisor

Summary

The Program Engagement Advisor role is designed for a professional who excels in delivering a high-quality engagement experience to jewelers who are participants of Jewelers Mutual’s programs. This role requires creativity, the ability to build strong relationships, and successful execution of marketing and training initiatives with our retail jeweler partners.

Why Jewelers Mutual

We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy! We continue to raise the tide of the jewelry industry we’ve served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.

With a generous benefits package, office locations throughout the United States, and a mantra of “making your mark today”, consider evolving your career and shining bright with Jewelers Mutual Group!

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Lead end-to-end onboarding for retail jewelers, including setup, training, and early engagement strategies to ensure adoption and long-term program success.
• Build and maintain strong, trusted relationships with retail teams, serving as the go-to contact for program support and initiatives.
• Deliver engaging training presentations in person and virtually, promoting program features and best practices tailored to each retailer’s needs.
• Serve as a field ambassador, resolving partner issues efficiently while identifying opportunities for program improvement and increased adoption.
• Coordinate and implement marketing and promotional campaigns, working cross-functionally with internal teams and external vendors to ensure timely and effective execution.
• Manage marketing collateral distribution and digital content updates related to JM programs.
• Represent the company at in-store events, industry trade shows, bridal expos, trunk shows, and community promotional activities.
• Provide real-time field insights to the internal team, including feedback from retailers, competitive intelligence, and suggestions for innovation.
• Track and report program performance metrics, identifying and communicating growth opportunities with partners.
• Support the development of case studies, testimonials, and success stories that highlight partner achievements.
• Champion internal collaboration by aligning efforts with marketing, product, training, and operations teams.
• Maintain detailed records of partner interactions, training sessions, and outcomes using CRM tools or designated platforms.
• Travel up to 50% as required; some evening and weekend availability needed to support events and promotions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions..

Qualifications

• Bachelor’s degree preferred.
• 5+ years of client-facing experience, ideally within retail jewelry, luxury goods, or related industries preferred.
• Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook); CRM experience a plus.
• Outstanding verbal and written communication skills; comfortable presenting to diverse audiences.
• Proven ability to foster relationships, influence stakeholders, and navigate challenging conversations.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Proactive, collaborative, and adaptable mindset.
• Ability to translate marketing and training materials into compelling presentations with clear calls-to-action.
• Experience in retail sales or retail program management is highly desirable.
• Willingness to travel and work flexible hours as needed.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.