Technical Support Engineer, Japan

Jamf is looking for a Technical Support Engineer to serve as a primary escalation point for customers experiencing technical issues. The role involves diagnosing and resolving issues with the installation, performance, and integration of Jamf products and supporting technologies.

Requirements

• 4 Year / Bachelors Degree (Preferred)
• A combination of relevant experience and education may be considered
• Preferred Certifications/Licensures: Jamf 400, Jamf 370
• Minimum 2 years of customer support experience, preferably in a SaaS or technology environment (Required)
• Fluency in both Japanese and English proficiency (required), including professional corporate customer communication (verbal/written, documentation, presentations)
• Excellent written and verbal communication skills, with the ability to translate complex technical details into clear, customer-friendly language.
• Strong technical troubleshooting skills, with knowledge of log analysis, debugging, and system diagnostics.
• Familiarity with cloud-based infrastructure (e.g., AWS, Azure, GCP).
• Experience with APIs, web technologies, networking and databases (e.g., SQL).
• Basic scripting or coding knowledge (e.g., Python, Bash) to assist in automation and troubleshooting.
• Strong problem-solving abilities with a customer-first mentality.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Empathetic and patient in dealing with customer issues.
• Highly organized, with attention to detail and accuracy.
• Self-motivated with a proactive approach to resolving customer issues.
• Passion for learning and staying up to date with the latest technologies and trends.
• A team player who can collaborate effectively across departments and with both technical and non-technical teams.
• Skilled with CRM and support tools (e.g., ServiceNow, Intercom, or similar).

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Employee Wellness Program
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Accident Insurance