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JackhenryJA

Staff Platform Infrastructure Engineer: Observability

A leading provider of technology solutions and payment processing services primarily for the financial services industry.

Jackhenry

Employee count: 5000+

United States only

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Staff Platform Infrastructure Engineer: Observability position is responsible for designing, building, and maintaining robust telemetry pipelines, crafting observability strategies, and resolving critical incidents. Requires 10+ years of experience in Software Development, Observability Engineering, or Site Reliability Engineering.

Requirements

  • Minimum of 10 years of experience in Software Development, Observability Engineering, or Site Reliability Engineering.
  • Minimum of 5 years of in-depth experience with Observability platforms like Datadog, Dynatrace, Honeycomb, New Relic, Splunk, or Prometheus.
  • Minimum of 4 years of cloud experience with Azure, AWS, or GCP.
  • Minimum 4 years of experience building and managing telemetry pipelines, including at least 1 year of hands-on experience with OpenTelemetry
  • Minimum of 4 years of experience with Kubernetes environments
  • Understanding and experience with declarative infrastructure using Terraform
  • Ability to work an on-call rotation that may include weekends as the business need dictates
  • Proven ability to collect logs, metrics & traces and implement Observability solutions for applications and infrastructure
  • Solid understanding of distributed tracing and experience instrumenting applications to analyze performance bottlenecks
  • Hands-on experience configuring and deploying OTEL collectors for telemetry data collection, processing and export
  • Strong understanding of Kubernetes architecture and experience managing observability within K8s environments
  • Proficiency in using Kustomize for Kubernetes configurations and Terraform for infrastructure provisioning
  • Experience integrating observability practices and tools into CI/CD pipelines for automated deployments
  • Exceptional analytical and problem-solving skills to diagnose and resolve complex issues within observability systems, including data pipeline failures, instrumentation errors, and performance bottlenecks
  • Ability to demonstrate a strong Site Reliability Engineering (SRE) mindset with a focus on automation, proactive monitoring, and continuous improvement to ensure system reliability and availability
  • Experience defining and implementing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to measure system performance and drive data-driven decisions

Benefits

  • Comprehensive benefits designed to support physical, mental, and financial health
  • Generous Paid Time Off
  • 401k Matching

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

United States +/- 0 hours

About Jackhenry

Learn more about Jackhenry and their company culture.

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Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens connections between financial institutions and the people and businesses they serve. For nearly 50 years, we have prioritized openness, collaboration, and user-centricity, offering banks and credit unions a vibrant ecosystem of internally developed modern capabilities as well as the ability to integrate with leading fintechs.

Our customers face the challenge of staying competitive in a rapidly evolving digital landscape. That is why we empower approximately 7,500 clients with people-inspired innovation, personal service, and insight-driven solutions that help reduce the barriers to financial health. We are an S&P 500 company committed to being a force for good, advocating for the financial institutions we serve and the communities they support.

We provide a comprehensive portfolio of technology solutions, including core processing, digital banking, payments, information security, and lending. By listening to our clients and understanding their unique needs, we deliver the technology and services that enable them to innovate faster, strategically differentiate, and successfully compete while serving the evolving needs of their accountholders.

Employee benefits

Learn about the employee benefits and perks provided at Jackhenry.

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Paid Parental Leave

Paid leave for new parents.

401(k) Plan

Generous 401(k) option with company match.

Remote Work

Remote work options available for many roles.

Employee Assistance Program

Confidential counseling and referral service.

View Jackhenry's employee benefits
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Jackhenry

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Jackhenry hiring Staff Platform Infrastructure Engineer: Observability • Remote (Work from Home) | Himalayas