Systems Analyst

 Collaborate with business stakeholders, solution architects, and development teams to

design, document, and analyze tax and OMS business processes.

 Define and validate integration specs between Manhattan OMS, Vertex O Series, and

SFCC for seamless order flow and tax calculation.

 Work with the Vertex implementation team to implement and validate tax rules,

jurisdictions, exemptions, and returns processing.

 Participate in integration design meetings and create documentations as needed

 Translate business requirements into functional and technical specs of development

teams.

 Support system testing (SIT/UAT), debug defects, and schedule issue resolution across

various teams.

 Ensure data integrity and consistency between OMS, SFCC, Vertex, and downstream

systems such as ERP (e.g., SAP).

 Assist in end-to-end process documentation and operational handover materials.

 Provide support for continuous post go-live fixes, defect triage, and production issue

analysis.

 Evaluate integration performance, identify bottlenecks, and recommend optimization

opportunities across OMS-Tax-Web flows.

 Ensure tax configurations and order flows meet compliance standards and audit

requirements, coordinating with Finance/Tax teams as needed.

 Provide knowledge sessions, training materials, and walkthroughs for business users and

support teams post go-live.

Requirements

 5+ years of experience as a Systems Analyst, preferably in Retail, eCommerce, or OMS

implementations.

 Practical experience of integrating with Order Management Systems (preferably

Manhattan OMS).

 Knowledge on Vertex O Series (Cloud/SaaS) or similar tax engines (e.g., Avalara,

Thomson Reuters).

 Experience of working with REST/SOAP APIs, middleware (iPaaS), and integration

mapping.

 Strong skills in requirements gathering, functional documentation, and process flow

design.

 Familiarity with JSON, XML and integration testing tools (e.g. Postman, SOAPUI).

 Understanding of retail order lifecycle, taxation logic and payment flows.

 Experience with Agile/Scrum methodology, JIRA/Confluence and version control (e.g.

Git).

 Ability to work in cross-functional teams (developers, QA, infrastructure, vendors).

 Analytical, troubleshooting, and communication skills.