Manager, Payroll Programs

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

 As Instacart has grown, so too has our Payroll team! We are seeking a Program Manager with strong program management and communication skills and a proven ability to work effectively with internal stakeholders and clients. We’re looking for candidates who have a high tolerance for ambiguity, strong empathy, and an ability to operate autonomously while building trust and producing results.

ABOUT THE JOB

• Responsible for projects and programs related to all payroll operations and reporting initiatives, and ensure completeness and accuracy is maintained

• Prepare and execute on project plans, keeping stakeholders aligned

• Acting as the project manager for payroll projects on a global scale by building project plans, establishing key relationships with internal and external partners, and executing against the project plan

• Defining requirements and configuration options for payroll, time reporting and financial interfaces

• Supporting activities related to the Workday system functionality, including but not limited to testing of technology updates and working with People Technology on system configurations to meet regulatory requirements, process improvements etc.

• Leading and driving Global Payroll system related projects and initiatives

• Providing subject matter expertise on other system configuration and initiatives as they relate to payroll business processes

• Partnering with internal organizations to influence payroll service design and delivery to achieve business objectives

• Ensure payroll compliance to regulatory and internal policy

• Continuously driving improvements, automation, communication, and education to increase quality, improve employee experience, and enable rapid scaling

• Managing relationships with third party vendors for payroll administration

• Aiding the Payroll team in issue resolution by researching problems, answering inquiries regarding payroll transactions, and providing guidance and training to team members on payroll concepts and issues

ABOUT YOU

• Knowledge of payroll concepts with an understanding of payroll regulations and governmental reporting requirements in the US and Canada

• Advanced analytical, problem-solving skills and attention to detail

• Experience turning data into actionable information

• Comfortable dealing with ambiguous and complex work situations and multiple stakeholders

• Leadership skills and desire to coach and develop others

• Communication and results-driven skill

• Stakeholder management and influencing skills

• Commitment to working together as one team, exceeding service expectations by developing positive relationships and treating others with value and respect

• Bachelor or Master degree in Finance, Accounting or related field

• 5+ years of experience in US payroll

• 3+ years of experience with Workday Payroll

• 1+ years of experience with ADP products (ADP EV5, Workforce Now, SmartCompliance)

• Experience with project managing tools (JIRA Preferred)

Preferred Qualifications:

• CPP (US), PCP or CPM (Canada) payroll certification

• 5+ years of experience with Microsoft Office

• Zendesk Experience

• Canada payroll experience

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.