United Kingdom onlyAs a Senior User Researcher at Insights, you’ll help us understand the people who use our products; their needs, behaviours, challenges, and motivations. Your work will give our teams the evidence they need to make thoughtful, confident decisions, ensuring our products truly make a difference in people’s lives.
You’ll lead complex, strategic research projects across the full product lifecycle, from discovery to delivery. You’ll uncover insights that shape design, guide strategy, and keep us grounded in what matters most: our users.
What you’ll do
- Design and deliver end-to-end research using the right application of qualitative and quantitative methods.
- Turn complex data and stories into clear, meaningful insights that guide product and service decisions.
- Champion user research, influence senior stakeholders, and help teams to adopt user-centred ways of working.
- Collaborate closely with product managers, designers, and software engineers to integrate user research findings throughout the agile development process.
- Lead the way in inclusive and ethical research practices, making sure our solutions work for all kinds of users.
- Align research activities with wider organisational goals so user insight drives both strategic and day-to-day decisions.
- Share insights through storytelling, workshops, presentations and conversations that bring users’ voices to life.
What you’ll bring
- Significant experience in leading user research projects, with a proven ability to design and deliver end-to-end research.
- Strong experience selecting and applying a range of research methods to generate actionable insights that inform product and service direction.
- Confidence analysing and synthesising complex data, helping others see what’s important and driving evidence-based decisions.
- A user-centred mindset and an understanding of how to embed that thinking across teams and processes.
- The ability to influence stakeholders and connect research findings to business strategy and long-term value.
- Inclusive thinking and an understanding of how to involve diverse users in meaningful ways.
- A natural communicator who can translate insight into direction for teams and stakeholders.
- A curious, reflective approach, always learning, always growing.
How you show up
- You’re inspired by our purpose and excited to help people grow and connect through our work.
- You’re comfortable taking ownership, using your initiative, and seeing things through from start to finish.
- A good team player, able to work collaboratively with fellow researchers and colleagues from other disciplines.
- You value honesty, openness, and respectful collaboration; and you help others feel included and heard.
- You’re open to feedback, comfortable with experimentation, and see setbacks as learning opportunities.
Benefits:
• 35 days holidays
• Discretionary Annual Bonus
• Private Medical Insurance
• Income Protection
• Pension Plan
• Health Cash Plan
• Life Assurance
• Electric Car Scheme
• Gymflex
• Employee Giving
• My Advantage – Employee Discounts
• Critical Illness cover
• Employee Assistance Program
• Holiday purchase option
• Flexible working
Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.
Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.
It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.
We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.
Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/
Insights is a Learning and Development company that aims to change the world through the power of self-awareness.
Our purpose is to create a world where people truly understand themselves and others, and feel inspired to make a positive difference in everything they do.
Like any brilliant team, we’re made up of different people, each with their own stories, strengths and aspirations. A career at Insights is about welcoming people exactly as they are and supporting their journey toward whoever they want to become.
Across the globe, our products help people see themselves and others in a new light, sparking stronger connections in workplaces and beyond. And it all starts within. We’re always evolving, curious about ourselves and committed to expanding our understanding of the world. We care deeply about what we do and we have fun doing it. That’s the magic of Insights. We work in a space where everyone belongs, where you can be unapologetically you.
Within our Product and Innovation function, we create, test, and evolve new and existing products and services with a spirit of curiosity, creativity, and customer-centricity. We explore new ideas, emerging technologies, and evolving market trends to keep our work fresh, relevant, and meaningful.
