United States onlyINFINIA is a leading Human-Centric Design & Innovation firm focused on developing innovative technologies, products, and experiences to enhance the human experience. We are committed to providing exceptional customer service and support to our clients.
We are currently seeking a Customer Support Representative to join our dedicated team and provide top-notch support to our valued customers.
Responsibilities:
- Respond to customer inquiries and provide timely and accurate resolutions to their issues.
- Handle incoming calls, emails, and other communication channels from customers.
- Assist customers with product information, troubleshooting, and technical support.
- Document customer interactions and update customer records in the CRM system.
- Escalate complex customer issues to the appropriate internal teams for further investigation and resolution.
- Ensure customer satisfaction by closely following up on customer inquiries and providing proactive solutions.
- Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience.
Requirements
- High school diploma or equivalent; college degree preferred.
- Previous experience in customer support or a related role is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to empathize and build rapport with customers.
- Good multitasking and time management skills.
- Proficiency in using customer support software and CRM systems.
- Ability to work in a fast-paced and dynamic environment.
- Flexible schedule to accommodate customer support coverage.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home
