Configuration Analyst

Configuration Analyst
Utility Programs and Services

Location: Nationwide Remote (Remote – U.S. Based)

Are you ready to make a difference?

ICF is seeking a Configuration Analyst to work within a dynamic and highly innovative team environment in our Utility Programs and Services group. The Configuration Analyst will support tasks within the software development cycle and be responsible for system data together with the business intelligence it provides. This position supports project delivery on IT projects for the energy efficiency and utility sectors and will contribute to a team that brings high-quality products and innovative solutions to our clients.

What you will be doing:

• Support all aspects of the software development cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools
• Communicate regularly and effectively with team members as to the status of various tasks, including leading status update meetings
• Work with stakeholders of IT systems to define the system requirements and assist in identifying the best design approach
• Develop an understanding of the client processes and procedures and help identify improvements relative to technology
• Understand the capabilities and application of ICF’s IT systems and support a team of senior technologists to deliver solutions for clients
• Be the first point of contact for users experiencing issues or requesting updates, provide one-on-one technical assistance and/or delegate tasks to the appropriate contact as necessary

What we need you to have (minimum qualifications):

• Bachelor's degree in (Computer Science, IT, Qualitative/Quantitative, or related subjects)(Candidates can substitute one year of experience for one year of education)
• 2+ years of experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and configuration
• 1+ years of experience with issue tracking and project management tools such as JIRA, SharePoint and/or Smartsheet
• Ability to write basic HTML code
• Experience in MS Office products, such as Excel, Visio, Teams and PowerPoint

What we would like you to have:

• Experience with configuring and testing software, tracking issues and working with developers to ensure that requirements are being met and a high-quality product produced
• Strong customer service focus, project planning, attention to detail and organizational skills
• Effective time management skills and the ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines
• Experience with content management systems, including user roles, configuration, and content editing
• Ability to work collaboratively and cohesively in a team environment and to coordinate amongst diverse program stakeholders
• Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus

Working at ICF

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email [email protected] and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations. 

Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at [email protected]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed. 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: