DASr. Configuration Systems Analyst
Dayforce is a global human capital management technology company focusing on HR, payroll, and workforce management solutions for organizations.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States
Must be able to obtain or currently possess a U.S. security clearance, requires U.S. citizenship and residency in the United States, a clean background check, and the capability to pass initial and recurring drug screenings
About the opportunity
The Sr. Configuration Systems Analyst is primarily responsible for providing Configuration Management, Incident Management and Infrastructure support for all Dayforce software solutions. The analyst will collaborate with Development, Support, Services and Technology teams as well as Dayforce clients throughout the software product lifecycle to ensure high quality deliverables. The ideal candidate will be part of a team that supports the global landscape of the Dayforce customer base across our data centers in the US, Canada, Europe, and Australia.
What you'll get to do
• Configuration Management
◦ Setting up and managing Dayforce environments across various data centers
◦ Responsible for infrastructure requirement planning for all new Major releases. E.g., server build requests, server resource capacity (disk, CPU, memory, OS)
◦ Responsible for rigorously verifying environment readiness prior to Production use. E.g., initial setup, external communications testing, IP whitelisting, smoke testing.
◦ Ensure best practices across processes. E.g., environment creation checklist, escalation guidelines.
◦ Own the end-to-end process of delivering Dayforce hotfixes/patches and upgrades
◦ Responsible for all internal notifications.
◦ Responsible for pre and post deployment checks. E.g., validate build versions, upgrade script failures.
◦ Providing technical assistance to analysts to address any deployment issues.
◦ Ensure best practices across process. E.g., upgrade checklists, quality controls, etc.
◦ Assist Services team with Dayforce Hosting configuration (e.g. SFTP, access, automation tools etc.)
◦ Reviewing and enabling new features including liaising with Development for additional assistance.
◦ Ensure best practices across processes. E.g., security groups access, confidentiality of credential sharing etc.
◦ Ensure documentation of all platform architecture, design, analysis and operational work
◦ Reviewing and approving knowledge articles prior to posting on Sharepoint / Wiki.
• Incident Management
◦ Assist internal Dayforce users and Dayforce Customers through Configuration Management tasks within the prescribed SLAs (e.g. application troubleshooting, backfills, upgrades, access, creation etc.)
◦ Actively promote use of available automation tools with internal users to minimize ticket logging. E.g., Toolbox/WatchTower workshops, documentation and facilitating learning sessions, etc.
◦ Analyze and prioritize incidents, ensuring that the best practice incident management processes and guidelines are being followed
◦ Ensure best practices across processes. E.g., avoid cherry picking, escalation management, severity management, client communication, aged tickets etc.
◦ Own and resolve complex tickets and facilitate knowledge sharing across team.
◦ Ensure ticket handling guidelines are being followed (e.g. first response, appropriate ticket classification, prompt routing of non-CM related tickets, regular update cadence, concise communication including direct phone call interaction to reduce forth and back email practices etc.)
◦ Liaise with Support teams for application specific issues impacting Dayforce
◦ Follow strict adherence to escalation guidelines for Dayforce and go-live impacting incidents
◦ Be a technical escalation path for analysts.
◦ Liaise with various internal stakeholders (e.g. other Cloud Hosting teams, Development, Support etc.) for incident resolution through workarounds or permanent fixes.
◦ Ensure best practices across process in terms of client communication and general ticket handling guidelines.
◦ Assist analysts in triaging of tickets and providing technical assistance.
• Infrastructure Support
◦ Respond to and address alerts generated by our monitoring systems
◦ Provide in-depth investigations to monitoring incidents. E.g., establish patterns through trend analysis, root cause analysis (RCAs).
◦ Provide workarounds and long-term corrective solutions for recurring alerts.
◦ Provide technical assistance to analysts in complex troubleshooting.
◦ Demonstrate a deeper understanding of how Dayforce works and connects together.
◦ Proactively manage communication with regards to monitoring gaps, major incident scenarios etc.
◦ Recommend and implement best practices to reduce unnecessary alerts. E.g., Pingdom alerts during maintenance, proactive disk space management, Database migrations.
◦ Liaise with Development to improve software builds and deployment processes - provide solutions through workarounds or permanent fixes in partnership with stakeholders
◦ Liaise with Technology teams for overall Infrastructure health (e.g. disk space management, backups, patching, server performance, etc.)
◦ Assist with resource planning for monitoring.
◦ Identify and implement automation opportunities.
◦ Prompt responses to unattended escalated infrastructure alerts.
◦ Pro-actively identify disruptions in the processes and recommend solutions (e.g. capacity forecasting and planning, upgrade issues, automation, etc.)
◦ Ability to identify upstream and downstream impact to Dayforce and monitoring solutions caused by maintenance activities including patching and take remedial actions as required.
◦ Identify Automation opportunities across a host of projects.
◦ Implement/collaborate with internal teams on automation.
◦ End-to-end responsibility of complex projects / new projects
◦ Be a technical point of contact for any process escalations (e.g. complex solutioning, unique setups, etc.).
◦ Time-tracking
Skills and experience we value
• University Degree or Diploma in IT related field
• Relevant IT Certifications
What would make you really stand out
• Experience working with configuration management tools
• SQL Server Administration
• T-SQL Programming
• Backup Management
• Windows Server Administration
• Crash Dump Analysis
• File Sharing & Permissions
• Performance Analysis
• FTP/SFTP Server Management
• IIS
• Scripting (PowerShell / Batch)
• Monitoring Tools
• Visual Studio
• Experience with automation tools
• Experience with cloud hosted platforms (SaaS Model) – Microsoft Azure, VMC on AWS.
• Experience with managing physical and virtual infrastructure – VMWare, VCenter, Azure.
• Strong communication skills, both verbal and written
• Ability to work in a team environment with minimal supervision
• Proficiency with SQL and an understanding of relational database system
• Experience in defining and improving software processes
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges
Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
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About the job
Apply before
Posted on
Job type
Full Time
Experience level
Senior
Salary
Salary: 81k-144k USD
Location requirements
Hiring timezones
United States +/- 0 hoursJob categories
Skills
Configuration ManagementIncident ManagementSystems Infrastructure SupportDatabase AdministrationT SQLBackupWindows Server AdministratorCrash AnalysisPerformance AnalysisFTP SFTP Server ManagementIISScriptingPowerShellBatchMonitoringVisual StudioAutomation ToolsCloud Based PlatformsSaaSMicrosoft AzureVMWareAzureSQLRelational DatabasesSoftware Development ProcessesWindowsWindows ServerRoot CausePingdom
About Dayforce
Learn more about Dayforce and their company culture.
At Dayforce, we strive to transform the workplace experience for organizations and their employees. As a global leader in human capital management (HCM) technology, we offer a comprehensive people platform that integrates HR, payroll, talent management, and workforce management into one powerful solution. Our mission is deeply rooted in the commitment to enhance work life for millions of users around the world. Founded in 1992, Dayforce is dedicated to providing solutions that enable businesses to operate with confidence, unlock their workforce potential, and achieve quantifiable results.
Through our innovative platform, we leverage advanced technologies, including AI, to empower HR professionals and streamline their operations. Our wide-ranging tools help organizations navigate the complexities of managing their workforce effectively, ensuring compliance with evolving regulatory requirements. We have built a reputation as a trusted partner for thousands of businesses, from small companies to large enterprises, enhancing their capacity to attract, engage, and retain top talent. With a commitment to corporate responsibility and a focus on continuous improvement, Dayforce is not just about providing software; it’s about fostering a culture of positivity, inclusion, and success within workplaces globally.
DADayforce
Company size
5000+ employees
Founded in
1992
Chief executive officer
David Ossip
Markets
Employees live in
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