HopperHO

Product Operations Specialist, Flights (Europe)

Hopper is the smart way to book travel on your phone.

Hopper

Employee count: 201-500

Spain only
Apply now

About The Role

As Product Operation Specialist within the Flights Supply team, you will help Flights Supply investigate issues and help uncover solutions for some of our highest-impact problems. You will serve as a subject matter expert on all of our booking service providers with a specialized focus on our HTS International Portals products: monitoring their health, identifying issues, recommending solutions, and supporting new content launches. You will need to be able to roll your sleeves up to get to the core source of an issue, working with multiple stakeholders internal and external to provide samples of problems and strategize solutions. You will also help us test new product launches and communicate where necessary with our provider partners to troubleshoot.
This position requires a highly analytical and self-driven individual who can successfully manage multiple shifting priorities and juggle multiple projects at once. The ideal candidate is a competent self-starter who stays cool under pressure, has an eye for detail, and enjoys the challenge of learning to understand systems and products that they may not already be familiar with.

Responsibilities

  • Be a subject matter expert in navigating our booking environments and answering stakeholder questions related to bugs, missing content, and new product launches.
  • Own portions of operation health measurement, alerting, and incident reporting.
  • Serve as an incident manager as needed for high-impact outages and product issues.
  • Liaison with stakeholders at vendor partners to report issues and strategize solutions.
  • Set requirements for new product launches to ensure benchmarks are met.
  • Field questions from company stakeholders via intake process and document reported bugs.
  • Work with product and engineering teams to strategize solutions to known bugs, create tickets to report said bugs, and test fixes once implemented.
  • Run tests in the app environment when new content or products are launched.
  • Maintain high-quality documentation of systems, processes, and settings.
  • Flex as needed to support operational tasks in an ad-hoc manner.

Minimum Qualifications

  • A passion for Hopper’s mission to build the most customer centric travel marketplace on Earth.
  • Excellent judgment; ability to ask smart questions and make quick, impactful decisions.
  • Resilient attitude, ability to stay on your toes and move with any changes that may come your way.
  • Drive to work autonomously, take initiative to research and analyze problems, find solutions, and communicate with stakeholders.
  • Customer, team company player. Take on delegated tasks with enthusiasm towards the greater good of the company.
  • Exceptional ability to grasp, manage, and articulate complex systems.
  • Strong organizational skills in order to stay on top of multiple tasks at once.

Preferred Qualifications

  • Experience in the travel industry, especially air travel, is a huge bonus.
  • Excellent written and verbal communication skills in English
  • A minimum of 2 year experience in Product Operations working with Product teams and Engineering teams
  • Deep domain knowledge in air shopping and booking providers (Sabre, Travelport, Amadeus, NDC, SPRK, ARC, BSP)
  • Experience with operation tools like Jira, Confluence, Amplitude, Datadog, Google Sheets.
  • Experience working with SQL.
#posttoexternal

More about Hopper

At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. Ranked the third largest online travel agency in North America, the Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.
While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a global travel agency and travel fintech provider that powers some of the world’s largest brands.
Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada and many more.
Here are just a few stats that demonstrate the company’s recent growth:
Hopper sells billion worth of travel and travel fintech every year. In 2023, over 1.3 billion trips were planned through the Hopper app and our HTS partnerships.
Our fintech products – including Price Freeze, Flexibility for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 50% of the business.
Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines with many more in the pipeline.
Featured in Apple’s Best of the App Store list of Essential Travel Apps in 2023 and recognized by the likes of Fast Company’s Most Innovative Companies, Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agency in North America and 70% of our app customers are Gen-Z and millennials travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world’s fastest-growing mobile-first travel marketplace.
Come take off with us!

Elevate your application

Let our AI craft your perfect cover letter and align your resume to this job's criteria.

By using our AI tools, you consent to sharing your profile with our AI partner for this purpose.

Apply now

Please let Hopper know you found this job on Himalayas. This helps us grow!

Apply now

About the job

Apply before

Aug 16, 2024

Posted on

Jun 17, 2024

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Spain +/- 0 hours

About Hopper

Learn more about Hopper and their company culture.

View company profile

Hopper is the smart way to book travel on your phone. Combining massive amounts of data and advanced machine learning algorithms, Hopper predicts and analyzes airfare and accommodation to save users money and enable them to travel more often.

Since its launch in 2015, Hopper has become one of the fastest growing travel apps ever with over 30 million installs to date. It is now the most downloaded travel booking app in North America and travelers have booked hundreds of millions of dollars in flights and hotels around the world using Hopper.

The app has received accolades such as Fast Company’s Most Innovative Company in Travel 2018, the Google Play Award for Standout Startup of 2016, and Apple’s App Store Best of 2015.

Hopper was founded in 2007 and has $184 Million USD in funding to date from Caisse de dépôt et placement du Québec (CDPQ), Accomplice, Brightspark, OMERS, BDC IT Venture Fund, Citi Ventures, and Investissement Québec.

Employee benefits

Learn about the employee benefits and perks provided at Hopper.

View benefits

Disability insurance

We'll cover your disability insurance.

Life insurance

We'll cover your life insurance so you don't have to worry.

Flexible vacation

We have a generous PTO policy to help encourage work life balance.

Healthcare benefits

Medical, dental, and vision insurance for employees and dependents.

View Hopper's employee benefits
Claim this profileHopper logoHO

Hopper

View company profileVisit hopper.com

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

106 remote jobs at Hopper

Explore the variety of open remote roles at Hopper, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Hopper

Remote companies like Hopper

Find your next opportunity by exploring profiles of companies that are similar to Hopper. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join thousands of other remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan