About Hook
Hook is a B2B SaaS platform that stops churn before it starts. Our AI agents predict customer risk up to 6 months in advance, tell customer success teams exactly what to do next, and execute the busy work. By analyzing every customer touchpoint - from product usage and meetings to support interactions - Hook transforms how businesses manage their customer relationships and drive revenue growth.
Founded with the belief that data is the most powerful tool a customer success team has, Hook helps companies like GWI, Salesloft, and hackajob achieve remarkable outcomes: predicting churn with 93% accuracy, freeing up 50% of CS team time, and making teams 25-35% more efficient. Our mission is to amplify Customer Success with AI that thinks like a CSM, automating 100% of digital work so teams can spend more time on what really matters - helping their customers succeed. Backed by Lightspeed, LocalGlobe, and Balderton Capital, Hook is building a new world for Customer Success.
FAQs
- Who is the CEO of Hook?
- Firaas Rashid is the CEO.
- What industries or markets does Hook operate in?
- Hook operates in the following markets: SaaS, Customer Success, AI, B2B Software, Churn Prediction, Customer Relationship Management, Predictive Analytics, Revenue Growth, Customer Experience, and Data Analytics.
- How many employees does Hook have?
- Hook has 51-200 employees.
- Where does Hook have employees?
- Hook has employees in United Kingdom.
- Is Hook hiring?
- Yes, Hook has 1 open remote job.
- Does Hook support remote work or working from home?
- Yes, Hook is a remote-friendly company.
- Does Hook offer a four-day work week?
- No, Hook does not offer a four-day work week.
- What is Hook's tech stack?
- Hook has 3 technologies in their tech stack.
- What is Hook's website?
- Hook's website is hook.co.
- Where can I find Hook on social media?
- You can find Hook on LinkedIn.
United Kingdom
United States only