Network Innovation Lead

About Us

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.

About the Role

The Network Innovation Office (NIO) exists to identify, validate, and scale new capabilities across the Home Instead franchise network. We serve as the proving ground and catalyst for growth initiatives - vetting what comes in, managing how it gets tested, and determining what earns the right to scale. Our work spans pilot design and management, strategic partnerships, vendor approvals, change management, and cross-functional coordination to maximize network adoption and successful utilization of vetted internal products.

As a Network Innovation Lead, you will be the operational backbone of this pipeline. You will project-manage pilots end-to-end, build the analytical frameworks that determine whether a pilot succeeds or fails, and own the transition of validated pilots into scaled programs. You will work closely with cross-functional teams, franchise owners, vendors, corporate partners, and senior leadership to ensure that what we test is rigorous, what we learn is documented, and what initiatives that lead to growth get deployed.

This role is ideal for someone who thrives in ambiguity, builds structure where none exists, is energized by turning data into decisions, and has experience executing successfully designed pilot initiatives. You should be comfortable operating at both the strategic level (framing a pilot thesis, presenting results to senior leadership) and the tactical level (building a tracker, QA-ing vendor data, writing a process doc).

This role requires availability during general company working hours but specific start and stop times are flexible based on geographical location. Occasional travel is required for key quarterly, semi-annual, and annual events including regional meetings and franchise owner conferences.

About the Team

The Network Innovation Office sits within the broader franchise management organization and serves as the testing ground for new growth strategies, partnerships, and operational improvements before they reach the wider network. The team partners closely with Marketing, Sales, Franchise Business Consultants, Legal, Engineering, and external vendors. Our mandate is to move fast, drive tangible results, and protect the network from unvalidated change while accelerating the adoption of what works.

As a Network Innovation Lead, You Will

• Own pilot execution end-to-end: Manage the full lifecycle of innovation pilots from design and scoping to franchisee recruitment through launch, monitoring, evaluation, and close-out. Build and maintain project plans, RACI matrices, risk logs, and stakeholder communication cadences.

• Build and apply analytical frameworks: Define success metrics and KPIs for each pilot. Collect, clean, and analyze quantitative and qualitative data to determine whether pilots meet thresholds for scale. Produce clear, decision-ready readouts for leadership.

• Drive the pilot-to-scale transition: For pilots that demonstrate success, develop rollout plans including phasing, change management requirements, training needs, vendor contract considerations, and network communication strategies.

• Manage the innovation intake and evaluation process: Operate the NIO’s tiered intake framework, scoring incoming ideas and vendor proposals against strategic criteria and making go/no-go recommendations.

• Partner with vendors and external stakeholders: Serve as the primary project management point of contact for vendor and other corporate partners during pilots (e.g., strategic partnership pilots). Coordinate deliverables, timelines, data sharing, and issue resolution.

• Collaborate cross-functionally: Work with Marketing, Sales, Franchise Business Consultants, Legal, Engineering and other HQ teams to align pilot design with broader network priorities and ensure field insights inform enterprise decision-making.

• Communicate insights and recommendations: Translate complex analyses into clear narratives for diverse audiences—from franchise owners to C-suite. Develop executive summaries, dashboards, and presentations that drive alignment and action.

Skills and Experiences We’re Looking For You to Bring

• Required Bachelors degree

• Preferred Masters of Business Administration, Healthcare Administration, Business Analytics / Data Science, Management / Strategy (MiM Programs)

• Desirable experience in Management Consulting, Data / Analytics and Information Systems

• Desirable certifications in Lean / Six Sigma, experience with data-related tools (e.g. Looker, BI platforms), or Project Management (PMP)

Exemplify Core Company Leadership Principles Including

• Mission First: Demonstrate a genuine passion for our mission. Prioritize decisions and activities that move the mission forward.

• Always Push: Set a high bar for yourself and others, knowing that mediocrity isn’t an option. Set ambitious goals,always strive for better, and commit to delivering top-notch service and outcomes.

• Get Stuff Done: Make tangible progress, delivering quality and timely results.

• Find Those Better Than Yourself: Seek out those that are better than you internally, listen to them, actively engage them in meaningful work, and develop alongside. Recognize and collaborate with exceptional talent and support their movement through the organization.

• Fly High and Dive Deep: Operate at all levels. Know when to stay connected to the details to enable execution and when to stay high level and empower others.