Middle Support Engineer

Ready to find your perfect job fit?

Welcome to HomeBuddy, where making a home awesome is like seeing a vision come to life! We are on a mission to create a friendly and trusted platform to connect homeowners with the right contractors across the US.

What started as a small idea has become a fast-growing home improvement platform focusing on lead quality and long-term partnerships based on trust and mutual success. We are a product-first company with a long-term outlook - our platform consistently and positively evolves based on data insights and the most up-to-date tools.

This job is for you if

• You would like to work in a positive atmosphere where teamwork and trust in your colleagues are primary values.
• You succeed in an environment that values initiative and sharing feedback and where your suggestions and efforts are recognized and appreciated.
• You are used to taking responsibility for solving difficult tasks and are directly involved in how your efforts impact the final result.

This role is full-time and offers home working flexibility.

Your future tasks will include

• Providing first-line support for third-party tools like Google Workspace, Atlassian Suite, Miro, Slack and other.
• Supporting our product by monitoring its status, participating in incident handling, and preparing initial analyses for QA and development teams.
• Administering and troubleshooting access control and service-related issues.
• Automating routine support tasks and services to enhance efficiency.
• Be part of CRM team to handle API-related issues and create integration with different CRM.
• Working closely with the DevOps team as the first line of defence in resolving basic infrastructure issues.
• Maintaining and updating the knowledge base with detailed troubleshooting steps and solutions.

You’re going to need this to be successful in this role

• 2-3 years of experience in technical support or IT service desk (L2).
• Proficiency in administering Google Workspace, Jira, Slack, and other related services.
• Hands-on experience in automating processes and services.
• Basic knowledge of programming languages (e.g., Python, JavaScript, or similar).
• Basic understanding of databases and SQL queries.
• Familiarity with API technologies and tools like Postman.
• Familiarity with the basic principles of access control and information security.
• Strong communication skills and the ability to work effectively in a team environment.
• A very good level of English, at least upper-intermediate.

It’s nice if you also have

• Knowledge of ITIL principles or other IT service management frameworks.
• Experience with CRM systems and customer support workflows.
• Understanding of web technologies, including HTTP status codes, request/response structures, and common API response types.
• Understanding of CI/CD processes and tools like Docker, Jenkins, and Bitbucket.
• Familiarity with monitoring tools and practices for maintaining system uptime.
• Basic knowledge of network protocols and troubleshooting connectivity issues.

Why choose HomeBuddy

• Enjoy the freedom to work from anywhere without being tied to one place - while ensuring you are available to our team during the agreed working hours.
• Achieve a harmonious work-life balance with a flexible schedule tailored to your local needs, along with paid vacation, sick leave, and local holidays.
• Empower yourself with work equipment of your choice partially paid for by HomeBuddy and up-to-date apps and tools to maximise your productivity.
• Feel valued and appreciated with an industry-leading compensation package.
• Get recognized and rewarded for both outstanding individual efforts leading to extraordinary results and our team success.
• Enhance your well-being with our allowance program covering fitness activities and mental health programs.
• Learn and expand your knowledge by both working on complex tasks and using paid training opportunities, including courses, events, and conferences.

If this sounds like you, we should talk!

By sending us your application you agree that Siren Group AG (known as HomeBuddy) will process your personal data to participate in this recruitment process. If you want to know more about how Siren Group AG processes your personal data please click here.