Philippines onlyWe are looking to hire a Data Migration Specialist who can facilitate the transfer of data from customers’ prior software to our platform. You’ll collaborate closely with onboarding, support, product, and engineering teams to translate customer data from legacy systems and spreadsheets into structured, clean, and usable datasets. This is a customer-facing role requiring technical skill, attention to detail, and strong communication abilities.
We have an excellent product used by thousands of businesses, and we need your help to enable more small business owners to succeed. Our small and dynamic team (currently 40 people) reports directly to the VP of Customer Success.
Duties and Responsibilities
Data Analysis and Mapping
- Review customer data (CSVs, spreadsheets, software databases) to assess structure, quality, and completeness
- Map legacy data fields to our platform’s schema using internal tools, AI (Chat GPT) or custom scripts
Migration Execution
- Transform, clean, and normalize customer data
- Import data into Gymdesk customer environments and validate against expected outputs
- Perform iterative migrations and troubleshoot errors during the process
Product Expertise and Manual Data Entry
- When required, fill any migration gaps with manual data entry
- Become an expert in Gymdesk’s product, enabling the ability to set up configurations on behalf of a customer
Customer Communication
- Coordinate with onboarding specialists and customers to collect requirements and data formats
- Provide status updates, clarify data issues, and assist customers in understanding field-level discrepancies
Collaboration and Process Improvement
- Work with product & engineering to report bugs or suggest tooling enhancements
- Document migration processes and maintain internal guides for repeatable success
Requirements
- 3+ years of experience in data migration, data analysis, business intelligence, or a similar technical role
- Proficiency in handling spreadsheets, CSV files, text encoding, date formats, and data cleansing techniques
- Experience working with SaaS platforms, CRM, ERP, or customer-facing data workflows
- Strong analytical and problem-solving skills with exceptional attention to detail
- Excellent written and verbal communication skills
- Experience working in customer-facing or onboarding roles is a plus
- Knowledge of SQL and at least one scripting language (e.g., Python) is preferred
- Understanding of data privacy regulations (e.g., GDPR) is a plus
- Experience building or working with internal tools for data migratiion
- Exposure to project management and collaboration tools (e.g., Notion, Jira, Slack)
Success Metrics
- Percentage of migrations completed within the designated SLA (e.g., 5–7 days for Tier 1 clients)
- Accuracy of migrated records and field mappings
- Customer satisfaction scores (CSAT, NPS) post-onboarding
- Positive internal team feedback on collaboration and adherence to process
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
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