Support Tech V

This remote support tech position focuses on ensuring Customer Service and Technical Software Support are properly represented in product planning. The role involves assisting with escalations, overseeing readiness preparations for releases, and driving product quality. It emphasizes collaboration with development, product management, and product supportability teams.

Requirements

• 6+ years of related experience
• Bachelor's Degree or global equivalent
• Basic understanding of industry practices
• Excellent time management, prioritization, and communication skills
• Experience as a Henry Schein Practice Solutions Support Technician IV or equivalent
• Advanced knowledge of HSPS Dental Software
• Working knowledge of Microsoft Office programs

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off
• Sick Leave
• Paid Parental Leave
• Short Term Disability
• Income Protection
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities