HelpFlowHE

Executive Virtual Assistant

Since 2015, we've worked with 100+ brands to increase conversions with our unique approach to live chat and level up their operational results through our customer service support.

HelpFlow

Employee count: 11-50

Salary: 12k-12k USD

Philippines only

Position: Executive Virtual Assistant (POOLING)

Working Hours: US Business Hours

Hiring Company: We are a 10 year old remote staffing business with a fully remote team of 100+ employees. We started as a customer service agency, but have leveraged our client experience and technical acumen to become the industry's first AI empowered (human) virtual assistant service.

About the Role:

We are looking for an ExecutiveVirtual Assistant with a strong background in executive support and a proactive, detail-oriented mindset. In this role, you’ll provide high-level assistance to executives and leadership teams, manage calendars and communications, and support ongoing operational and project-based tasks.

This opportunity is ideal for someone with excellent organizational skills, professionalism, and experience working remotely using project management platforms and AI tools. If you're a self-starter who thrives in a dynamic environment, we’d love to hear from you.

Key Responsibilities:

Executive Assistance (50%)

  • Manage calendars (Google Calendar, Calendly) and schedule meetings
  • Handle email management and correspondence
  • Follow-ups via email, chat, and/or phone
  • Organize travel arrangements, expense reports, and itineraries
  • Prepare reports, presentations, and meeting minutes
  • Maintain confidentiality and handle sensitive information

General Operations Assistance (50%)

  • Assist with data entry, research, and document preparation
  • Manage and update project management tools (Asana, Trello, ClickUp, etc.)
  • Handle basic bookkeeping or invoicing tasks
  • Coordinate with different teams and stakeholders to ensure smooth workflow
  • Provide customer support via email, chat, or social media (as needed)

Requirements

Qualifications:

  • Quality Assurance, Trainer, Recruitment Specialist, or similar)
  • Strong general business support skills, including:
    • Administrative assistance
    • Calendar and schedule management
    • Email and inbox handling
    • Basic documentation and reporting
    • Professional written and verbal communication
  • Excellent English communication skills (both written and verbal)
  • Strong organizational, time-management, and multitasking skills
  • Tech-savvy and comfortable using tools such as:
    • Productivity software (Google Suite, Microsoft Office, Slack, etc.)
    • Project management platforms (Asana, Trello, ClickUp)
    • AI tools like ChatGPT, Claude AI, Gemini, Notion AI, Canva AI (preferred but not required)
  • Ability to work independently with minimal supervision

Nice-to-Have Skills:

  • Experience handling basic graphic design tasks (Canva, Adobe Express)
  • Social media management experience

Technical Requirements:

  1. Stable high-speed internet with backup
  2. Computer (laptop or desktop) with recommended quad-core CPU 2.5GHz+, RAM 8GB+, and dual monitor
  3. Headset, mic, and webcam for meetings
  4. Dedicated and distraction-free workspace

Benefits

What we offer:

  1. Salary rate is up to $6/hr based on experience
  2. Pandemic-proof job
  3. Since you will be working from home, you get to save a lot of time and money.
  4. Company team events - Virtual and Offline
  5. Tenure Based Benefits
    1. HMO coverage up to $50/Month
    2. Paid Time Offs

What we don't offer:

  1. All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.
  2. Company Equipment - You must already have or buy or upgrade your current one to meet our minimum requirements.

Notes:

  1. For the best application experience, we recommend using MS Edge as your browser. This ensures optimal performance and minimizes any potential submission issues.
  2. Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application.
  3. Be sure to monitor your email's "Spam / Junk folder" so you do not miss any emails from us.
  4. Please provide an active mobile phone # (any Network, must have Viber but not a landline #) so we can contact you via text or call if needed.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 12k-12k USD

Location requirements

Hiring timezones

Philippines +/- 0 hours

About HelpFlow

Learn more about HelpFlow and their company culture.

View company profile

Since 2015, we've worked with 100+ brands to increase conversions with our unique approach to live chat and level up their operational results through our customer service support.

From the beginning, we focused on providing high level "business partner minded support" to our clients rather than the lowest cost "outsourced agents" other providers have pitched for decades.

With our 24/7 live chat team, we're not just answering visitor questions. We're leveraging our dataset and technology to predict abandons and engage with helpful conversations, leading to a "perfect timing" feeling in customers (and an insane ROI).

With our customer service team, we're not just answering basic support tickets for an hourly fee or a few dollars per ticket. We're configuring robust KPI metrics systems and reporting processes while streamlining your customer service process, which makes your entire operation more profitable (and produces loads of happy customers).

Culture Fit For Our Company

  • Happy and Successful on A Virtual Team: You prefer working virtually, you’re happy in this environment, and you use best practices for virtual teams to be successful.

  • Independently Effective: Once you understand the end goal, you are able to work independently day by day to achieve that goal. You know when to seek out help if needed.

  • Fast Learner: You don’t know everything, but can learn anything with a little direction from your Manager and the initiative you have to find self-guided / online resources.

  • Computer Savvy and Efficient: You have moderate to advanced computer experience, such as navigating quickly, using multiple apps at once, etc.

  • Levelling Up: You see and pursue opportunities to improve yourself, and the company.

  • Process: You respect creating and using processes, and take the time to document processes so that other team members can support you and scale your success.

Employee benefits

Learn about the employee benefits and perks provided at HelpFlow.

View benefits

Healthcare benefits

HMO coverage up to USD 50/Month.

Paid time off

This is rare with remote/freelance jobs.

View HelpFlow's employee benefits
Claim this profileHelpFlow logoHE

HelpFlow

Company size

11-50 employees

Founded in

2014

Chief executive officer

Jon Tucker

Employees live in

View company profile

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