Philippines onlyWe’re looking for a proactive Operations Assistant to support our fast-moving Startups and Nonprofits Program. You’ll handle operational and administrative tasks that keep our programs running efficiently — from managing tickets in Zendesk to reviewing startup applications and optimizing Airtable workflows.
If you’re detail-oriented, tech-savvy, and thrive in dynamic, cross-functional environments, this role is for you. You’ll play a key part in ensuring smooth program operations, accurate partner management, and top-notch customer support.
📍 Work Setup
• 100% Remote
• Starts at PHP 65,000 per month
• Full-time | US Pacific Time Zone
🤝What You'll Do
- Manage and resolve daily Zendesk tickets related to billing and operations for startup and nonprofit programs.
- Review and process new program applications using Airtable and Notion, verifying website legitimacy, email validity, and overall eligibility.
- Maintain and enhance Airtable workflows, assisting with light automations and improving process efficiency.
- Support partner management by troubleshooting marketplace issues (e.g., GetProven, BuiltFirst) and ensuring smooth offer claims.
- Collaborate closely with CX, Billing, and Engineering teams for issue resolution, bug tracking, and process improvement.
- Maintain documentation and update SOPs to streamline recurring tasks and scale operations effectively.
✅ Must-Haves
- Hands-on experience managing Zendesk tickets (customer or billing-related).
- Proficiency with Airtable, Notion, and Google Sheets for workflow tracking and data organization.
- Excellent attention to detail — comfortable reviewing websites, verifying emails, and ensuring data accuracy.
- Strong written communication skills, with the ability to collaborate across teams through Slack, email, and video meetings (Google Meet).
- Fast learner with initiative; able to work independently and thrive in a fast-paced, dynamic environment.
- Availability to work PST hours.
🌟 Nice-to-Have
- Experience supporting startup ecosystems, accelerator programs, or nonprofit initiatives.
- Exposure to GetProven or BuiltFirst marketplace environments.
- Ability to build simple automations or advanced Airtable/Notion workflows.
🌟 Compensation and Benefits
- Monthly Salary: starts at PHP 80,000
- Attendance Bonus: $25 per month for perfect attendance
- Performance Bonus
- Anniversary Bonus
- Referral Bonus: $300 per successful referral
- Paid Time-Off (PTO):
- 7 days Holiday PTO
- 6 days Regular PTO
- Healthcare Plan Provided
- Parental Leave
💡 Why You’ll Love Working Here
You’ll be the operational heartbeat behind a program that empowers startups and nonprofits to grow. Your work directly supports innovators around the world — helping their ideas take off while building your own expertise in systems, automations, and partner management.
