Event Technology Delivery Manager, APAC - Remote

🚀 Who are we?

Grip is the AI-powered, end-to-end event platform built for engagement. The flexible system helps commercial event organizers like Ascential, Hyve, Emerald and Clarion Events boost revenue by establishing, maintaining and tracking relationships between participants over multiple events. This is possible because Grip goes beyond networking. It combines AI with billions of interactions happening across the platform with a powerful event management system, seamless registration and award-winning mobile event app so participants meet the right people at the right time.

🚀 Expectation of the roleThe Delivery Manager is the operational point of contact for our clients and is responsible for the execution of client events on the Grip platform. Working on the Delivery Team means that you're often responsible for the very first event that our customers organize with us and therefore, their first impression of working with Grip. To deliver in this important role you will be resilient, adaptable and communicative, helping to guide the client through the event journey from inception to completion. Grip’s overall business strategy relies heavily on successful events and retention of clients, and Delivery Managers are one of the key players in this initiative.

As a Delivery Manager you are responsible for the effective management of event milestones, configuration tasks, collaboration with other teams and advice on setup that will drive interaction. Success in this role means using your product knowledge and project experience to create events that meet the client's needs, are delivered on time, and ultimately deliver the kind of experiences that represent Grip’s strengths. This role will work cross-functionally with various teams to help our clients leverage the Grip platform for their events and introduce new product features.

🚀 Core Responsibilities

We’re a fast-growing company, which means responsibilities will be varied and dependent on client event scope and product usage.

• Full ownership throughout a project’s end-to-end life cycle, for events of any size

• Use knowledge and experience to advise on the best configuration of the platform to fit the client’s needs

• Pay attention to ‘scope creep’, ensure that projects stick to their SOW. Where required, flag additions to the SOW if critical to success

• Manage requests and internal tickets to ensure milestones are met

• Consult with customers & other departments on status, proposal or technical issues such as feature design, troubleshooting or maintenance

• Responsible for event data extraction, transformation and loading (ETL)

• Test functionality, review and recommend changes to clients and product where appropriate

• Maintain a full understanding of the Grip product to ensure top quality assistance for our clients

• Own communication and execution of solution handover to Grip support teams

• Supporting and assisting other Delivery Managers on their assigned tasks and/or projects

• Develop strategy and structure based on previous project learnings, to help streamline project delivery processes and operations as the business grows

• Escalate project risks to the Senior and Project leads and the relevant departments

• Accurately track time by project to prevent hour overspend

• Travel to events onsite twice per quarter

🚀 Your Career Path

Delivery at Grip is a multi-discipline role, which sets you up to move in many directions within the business. The best way to learn about what makes Grip special is to become a master of the Product, and the quickest way to do that is to become a Delivery Manager!
Once you have the knowledge, there are many paths to choose from, within Operations and beyond, in Product, Solution Design and more. Things move quickly at Grip, and there are plenty of opportunities to develop your skills in any or all of these areas.

The successful candidate will have regular 1:1s with their line manager and career path will be a regular agenda item.

Requirements

• 4+ Years of experience in the events industry, as a Project Manager, Coordinator or Producer

• Proven experience being part of the core project management team on multiple projects simultaneously

• Experience with CRM systems and digital platforms

• Experience with data management and technical systems

• Technical troubleshooting and problem solving expertise

• Excellent communication and organisational skills

• Proactive and action-driven mindset

• Can demonstrate assertiveness and knows when to say ‘no’

• Technical knowledge of data systems and API integrations is a bonus