What your impact will look like:
- Manage small to large sized client projects and cross-product, platform implementations from start to finish
- Create project plans aligned to client implementation goals
- Discover and assess client business processes -anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
- Steer requirement gathering sessions, both internal and external
- Write user stories ensuring acceptance criteria are clearly defined and verify it matches the requirements
- Create test plans and facilitate user acceptance testing of custom-built services
- Documentation – assist with the creation and maintenance of current and future state process maps, functional requirements, user interface requirements, etc.
- Create and maintain project plans, schedules, status reports, and other relevant project documentation
- Identify risks and mitigation – as early as possible
- Ensure solutions meet business needs and requirements
- Prioritize initiatives based on business needs and requirements
- Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
- Work closely with Process Designers (internal “builders”) to advise on progress and ideate
- Serve as an advisor to the client as they improve their online processes – keeping the client experience top-of-mind at every turn.
You'll love this job if:
- You have 1 –3 years of experience working in software/tech, specifically around project management, business analysis, consulting, client onboarding and/or training
- You know process improvement and how to effectively apply it to the client’s software implementation experience
- You have experience working within an Agile framework
- You demonstrate timely and thorough communication of strategy, deliverable status, and results
- You have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you
- You can work with multiple cross-functional teams to build and evaluate business cases to provision product investment results
- You have a relentless obligation to doing the most valuable work first
- You have excellent communications skills – listening, verbal, and written
- You can work both alone and as a member of cross-functional teams, some remote
- You help drive your team’s success
- You thrive in a fast-paced, dynamic environment with opposing demands
- You value the importance of user experience and have a passion for clients
- Proven track record of developing and maintaining profitable and referenceable client relationships