Risk Operations Analyst

Want to help us, help others? We’re hiring!

GoFundMe is a global community of over 100 million people with the common purpose of helping one another. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for our next Risk Operations Analyst to join the team!

Trust is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. The Risk, Compliance, Platform Integrity team is at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse. As a member of the Risk team, you will be responsible for analyzing fundraiser and donation trends to create reporting and rulesets for action by your fellow teammates. You will also be required to complete post-mortem analyses of accounts where necessary and follow up with the relevant key team members and present data to make adjustments to reports and workflows.

This is an incredibly rewarding job where you are required to operate at an impeccable level of consistency while mastering new techniques and technologies to ensure GoFundMe remains a safe place to give online.

The Job...

• Conduct weekly Post Mortems to identify root cause issues and discover loss trends and risk themes
• Conduct gap analysis to find opportunities for operational improvement and root cause determination
• Run monthly and quarterly ruleset governance analysis on all PSPs and provide recommendations on rule improvement
• Conduct discovery and phase-based execution of each project with clear benchmarks and goals
• Provide in-depth analysis to leadership around losses and opportunities for improvement
• Ensure all lead generation reports that are used by RCPI Analysts are fully optimized with minimal false positives and consistent iteration
• Find opportunities for QA and deliver feedback to the team
• Present rule change recommendation to leadership for approval
• Complete weekly informational emails to department and leadership
• Assist the team in workflows during times of high volume or low staffing

You...

• 2-5 years experience working in the payments industry and knowledge about merchant processing behaviors.
• Proficient understanding of Looker, Excel, and SQL.
• Knowledge of global customer due diligence, AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a merchant and the wider financial ecosystem.
• Passionate about staying current on regulatory changes, industry guidance, and card scheme compliance.
• Open to feedback and self-critical in your ideas.
• Strong business acumen with a data-driven and customer-centric attitude.
• Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment.
• Fast learner, with initiative and follow through without sacrificing quality.
• Strong performer, able to meet deadlines while balancing different priorities.
• Communicate clearly and concisely both orally and in writing.
• Inquisitive with a solution-oriented mentality.

Why you’ll love it here...

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions.
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.
• Generous paid parental leave and family planning stipend.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together.
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $70,000-$95,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected].

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.