People Operations Generalist

Want to help us, help others? We’re hiring!

GoFundMe is a global community of over 100 million people with the common purpose of helping one another. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for our next People Operations Generalist to play a key role in supporting our employees and contributing to the overall success of our organization. This role will assist employees and the People Team while ensuring GoFundMe continues to be a place where great people come to do the best work of their lives. As part of the People Team, this person will engage with employees regularly while working to launch new programs, refine policies and procedures, and keep employees educated and supported along the way.

The Job…

• Celebrate wins, big and small! We hope our employees feel recognized, appreciated, and supported during their time here, and you’ll play a large role in these initiatives.
• Support cross-functional projects as needed to improve people operations, processes, policies, programs, and systems.
• Be the first point of contact for all Global HR related queries, and be able to triage/manage all employee requests and questions via our internal help desk system.
• Partner closely with People Partners to provide support on day-to-day HR administration as needed and when required, including preparation of exit documents, assisting our performance management program, maintaining policies and procedures, and providing general business partner support.
• Maintain and organize all employee documents and information, ensuring all private data is treated with a high level of confidentiality.
• Stay up to date and actively address all new regulations regarding any governmental and regulatory updates, as well as Workers Compensation programs.
• Drive other projects and tasks within People Operations related to the employee experience.

You…

• High school diploma and a minimum of 4+ years of related People Operations experience, OR equivalent higher education and experience.
• Experience working with various internal and 3rd party software systems.
• Experience in all Google suite or Microsoft office equivalent programs (spreadsheets, word documents, etc.)
• Thrives in a collaborative environment and has a clear approach to solving employee issues.
• Highly organized and detail oriented with the ability to handle simultaneous projects with moving parts.
• Excellent communicator with great customer service skills to support our “customers”, our employees.
• Adaptable to the ever-changing world of a tech start-up.
• Ability to handle sensitive and confidential information with discretion.

What would be awesome to have (Preferred):

• Bachelor's degree in Human Resources Management, Communications or other related fields (strongly preferred).
• Comfortable working in a Mac environment.
• Intermediate to advanced skills working with Google sheets/Excel and a propensity towards data and details.
• Comfortable working with legal teams and deciphering compliance advice.
• Knowledgeable and resourceful with applicable laws and regulations at the local, state and federal levels.
• Understands and can explain company benefits offerings to employees

Why you’ll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together.
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $70,000 - $105,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected].

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.