Technical Project Manager

Front is looking for a Technical Project Manager to join their Success Services Team within the Solutions and Success Services organization. The Technical Project Manager will work with customers to ensure they are successful with the Front product by implementing optimal workflows and guiding customers through change management throughout specific engagements within the customer journey.

Requirements

• At least 2 years of experience in Implementation, Professional Services, Customer Success or Account Management in a SaaS company.
• Deep knowledge of support SaaS products and services.
• Proven track record of deploying high-touch implementations with the highest level of customer service, efficiency and accuracy.
• Experience managing change management for customers ranging from SMB to MM clients.
• Proven track record of managing multiple concurrent projects with varying complexity levels.
• Excellent verbal & written communication skills.
• Comfortable giving presentations to groups of any size & audience.
• Great problem solving skills, taking a consultative approach to finding the best solution.
• Ability to understand and speak to technical concepts like APIs and webhooks.

Benefits

• Competitive salary
• Fully covered health insurance
• Generous paid time off
• Mental health support
• Family planning support
• Monthly Lifestyle Stipend
• Monthly Teleworking Allowance
• Wellness Days
• Winter Break