Technical Customer Service Representative

About Us

Foundever is hiring Technical Customer Service Associates! Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. If you have a passion for providing outstanding service and are eager to make a difference, we invite you to join our dedicated team!

Core Responsibilities

• Handle inbound customer service calls

• Understanding and striving to meet or exceed metrics while providing excellent customer service

• Drive customer satisfaction through voice while providing empathy and offering helpful solutions

• Ongoing training and skill development

Qualifications

• Excellent listening and communication skills both written and verbal
• Previous experience with technical customer service support an asset
• Ability to multitask and navigate between screens efficiently while assisting customer
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a background check
• Quiet and distraction free workspace

Work with us and you’ll enjoy

• Hands-on, 100% paid training

• Work from home benefits include saving time, money, and the environment

• Benefits including medical, dental, life, and vision insurance

• Employee Assistance Program (EAP)

• RRSP with company match

• Employee discounts

• Referral bonuses

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.