ForethoughtFO

Senior Backend Engineer

Forethought’s mission is to unlock human potential through artificial intelligence, starting with transforming customer service on the leading AI platform for customer-first experiences.

Forethought

Employee count: 51-200

Salary: 130k-210k USD

CA and US only

Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.

We’re looking for talented Backend Engineers with a growth mindset—engineers who thrive on solving complex challenges and want to help shape the future of AI-driven customer support.

As an engineer on the team, you’ll play a critical role in designing, building, and deploying AI-powered features that directly impact how users experience and interact with our platform. You’ll work across systems leveraging state-of-the-art tools and infrastructure to deliver intelligent, scalable customer support solutions. Our tech stack leverages modern technologies, including Docker, Kubernetes, Redis, MongoDB, and ElasticSearch.

What You'll Be Doing (Responsibilities):

  • Design and build backend services that power Forethought’s core AI features, directly impacting the customer experience across our platform.
  • Collaborate with product and design teams to translate user needs into scalable backend solutions that enhance customer support automation.
  • Scale and optimize our product to handle over 1 billion monthly interactions, ensuring high performance, reliability, and efficiency across all customer touchpoints.
  • Partner with AI/ML engineers to integrate LLM-based capabilities into production workflows, with a focus on reliability, observability, and speed.
  • Drive technical excellence by owning projects end-to-end—from architecture and implementation to deployment and monitoring.

Who You Are (Requirements):

  • A Bachelor’s or Master’s degree in Computer Science, Statistics, Informatics, Information Systems, or a related field is preferred.
  • Demonstrated 3+ years of experience in a software engineering role is required.
  • Expertise in Python is essential with proficiency in one of the mainstream Python frameworks (FastAPI/Django/Flask)
  • Proven experience in constructing large-scale distributed systems is necessary.
  • Ability to craft high quality, well-tested code to address customer requirements.
  • Experience with MongoDB, Redis, and Elasticsearch is preferred.
  • Experience working with generative AI frameworks (e.g., LangChain, RAG pipelines, multi-agent systems) is a plus.
  • Familiarity with integrating and building applications on top of large language models (e.g., OpenAI, Anthropic, open-source LLMs) is highly valued.

**The anticipated salary range for this role based on location, and experience will be approximately $130,000 - $210,000 (base). This amount does not include bonuses or equity that will also be included in the offer. Applications will be accepted from Toronto, Canada, Texas, Utah, New York, New Jersey, California, Nevada, Illinois, Virginia, Pennsylvania and Colorado.

About the job

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Posted on

Job type

Full Time

Experience level

Senior

Salary

Salary: 130k-210k USD

Location requirements

Hiring timezones

Canada +/- 0 hours, and 1 other timezone

About Forethought

Learn more about Forethought and their company culture.

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Forethought’s mission is to unlock human potential through artificial intelligence, starting with transforming customer service on the leading AI platform for customer-first experiences.

Our game-changing solutions empower customers and employees with human-centered AI that provides answers, streamlines work, and makes life easier.

Complete platform

You shouldn’t need different technology for every business problem. Transform the entire customer service lifecycle on one platform, from resolving common cases instantly to tagging and routing tickets and assisting agents with relevant knowledge.

True AI

Leave traditional chatbots behind with cutting-edge Natural Language Understanding models that train themselves on real conversation history and knowledge base articles.

Rapid time to value

Accelerate ROI with expert-led implementation of our AI into your systems faster than any other solution.

Secure and trusted

Rest easy knowing we take data privacy and security seriously. Our proprietary technology undergoes regular security design reviews and is compliant with ISO 27001 and certified for SOC 2.

Employee benefits

Learn about the employee benefits and perks provided at Forethought.

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Health Coverage

Forethought offers competitive medical, dental, and vision coverage to ensure employees' health needs are met.

Competitive salary + stock options

We offer salaries that allow you to live the way you want to, and stock options that make you feel like an owner.

Unlimited PTO

Employees at Forethought enjoy the flexibility of unlimited paid time off to rest, travel, or pursue personal interests.

Parental Leave

Forethought provides paid leave for maternity, paternity, and adoption, supporting new parents in their growing families.

View Forethought's employee benefits
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Forethought

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