Service Center Specialist

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.

Today, we’ve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started!

With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We, at Flywire, are seeking a Service Center Specialist. As part of the Service Center, you will be at the front line to complete a variety of specialized duties that support functional and operational support within People operations!

As a member of the People Service Center Team, you will provide direct support to FlyMates, other People groups and managers as part of a centralized function that handles a variety of People-related transactions.

In this role, you will report to the Global Leader of Service Center, based in the US.

Key Responsibilities:

• Delivering exceptional customer service in every request and interaction; researching and providing answers to people related topics questions from Flymates; and completing data entry for Service Center processes
• You will be responsible for answering all FlyMates questions coming through our Service Desk, and escalating as needed to the correct individual or team, following all escalation rules and guidelines established.
• Will be responsible to update basic guidelines and FAQs documents related to Service Desk and any process coming from People Team which will allow to provide accurate responses to FlyMates.
• You will collaborate with team members on Service Center projects focusing on providing the best FlyMates experience
• In a timely and accurate manner, this position will be responsible for being the on-site support for employees, as well as triaging day-to-day inquiries with regards to onboarding/offboarding, benefits, general policy interpretation, process improvements and implementation.
• Proactively manage People Services e-mail inbox; responding to all inquiries, and escalating e-mails to other People team members as required
• Run audits to ensure data integrity in our Employee Data Base systems and supports data clean-up projects
• Upload, organize and maintain e-filing documents into employee files
• Demonstrate integrity in keeping information confidential and follow protocols for data processing
• Executes full-cycle onboarding/offboarding activities including distribution of new hire paperwork, pre-boarding communications, uploading and updating Employee Data Base system accordingly. Including processing offboarding materials
• Follows up with new hires throughout their post-offer transition period to ensure all new hire requirements are completed before their start date
• Implement local and global initiatives and process improvements for HR Shared Services

Qualifications

Here’s What We’re Looking For:

• 1-3 years of administrative or office experience, preferably in a rapid growth global startup environment
• Diploma or degree, preferably in Business Management or Human Resources or any Admin related field
• Excellent Customer Service Orientation
• Collaboration skills
• Ability to successfully prioritize work and ensure deadlines are met
• Strong interpersonal and communication skills (written and verbal)
• Learning capability
• Strong computer skills
• Flexibility and the willingness to help the team as needed

Additional Information

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.