United States onlyJob Description
About FIS
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Our Auto Finance team provides development, production, client experience and operational support to several Automotive lending clients. Over the next several years, we will be transitioning from a mainframe-based lending application to a server-based lending application.
What you will be doing
As an Operations Analyst, you’ll work on a team providing batch cycle & change migration support and setting up SNOW change tickets for our developers on our Auto Finance lending application. This will include working closely with our clients and client teams where appropriate.
- Investigates known error conditions and follows prescribed error correction procedures.
- Recognizes abnormal processing conditions and determines appropriate actions required to resolve issue(s) and complete processing.
- Makes use of available documentation to resolve errors.
- Maintains the production and test scheduling system and new/improved work procedures.
- Researches and resolves user problems as well as issues and problems with software systems, production/test processing and production/test environments.
- When solving a mainframe production or system problem, makes effective use of tools and resources, utilizes manuals, write-ups and other tools as an aid in solving the problem. Contacts others experienced in area for ideas about problem.
- Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
- Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes.
- Analyzes and implements changes or additions to software systems and production procedures.
- Trains internal customers (employees) on changes, new systems or new procedures.
- May identify new tools, technology or processes that improve the overall processing environment or processing efficiency.
- Assists in the definition of external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate.
- Completes project assignments and special projects commensurate with job expectations.
- Work with FIS client team members to create and maintain all SNOW (Service Now) change tickets & tasks for lower-level test environment and production migrations. This is for all FIS hosted Auto Finance clients.
- Assist with change migration activities.
- Other related duties assigned as needed.
What you bring
- Associate or bachelor’s degree is preferable or the equivalent combination of education, training, or work experience.
- Knowledge of client objectives and business priorities and FIS role in achieving those objectives and priorities.
- Skill in solving client business problems.
- Proactively take steps to better client relationships.
- Technical Skills: MS Windows, IBM Mainframe, z/OS operating system, CICS, JCL, VSAM, Endevor, TSO/ISPF, SDSF, File-Aid, File Manager, IBM utilities, IDCAMS, SAR, CA1/CA7/CA11, ZEKE/ZEBB/ZARA, MS Tools (Outlook, Teams, Word, Excel, etc.), Share Point, FTP, SNOW. (Service NOW)
- Ability to show concern for needs, feelings and issues of clients, to communicate that client’s business is valued, to meet client perception of high quality/best value services and products and to ensure commitments are accomplished according to client specifications.
- Ability to respond to client questions or needs even if outside area of responsibility.
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.
- Excellent problem-solving, team and time management skills.
Bonus if you have
- Auto Lending (loans and leases) domain knowledge.
What we offer you
- Attractive benefits including private medical & dental coverage and travel insurance.
- A modern, international work environment and a dedicated and motivated team.
- A variety of career development tools, resources and opportunities.
- The chance to work on some of the most challenging, relevant issues in financial services & technology.
- A work environment built on collaboration, flexibility and respect.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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