Debit and PrePaid Implementation Consultant

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About us:

FIS delivers banking and payments technologies to more than 14,000 financial institutions and businesses in more than 90 countries worldwide. FIS provides financial institution core processing, and card issuer and transaction processing services, including the NYCE Network. We maintain processing and technology relationships with 40 of the top 50 global banks, including nine of the top 10.

What you will be doing:

• Working for a leading software house specialising in debit and prepaid card payment processing

• Working within the Implementation Team to deliver projects on time, within budget and to required quality standards

• Jointly responsible with other team members for system installation/configuration, project testing, customer testing and support, process improvements (including scripting), and documentation

• Assisting, if required, with documentation improvements

• A quick learner who is able and willing to pick up varied technical and business skills on the job

• Working in a busy, ever changing environment with multiple clients

• Working at times within a team but mostly autonomously without direct involvement of others

• Flexible and quality focussed in their approach across a variety of tasks

• Capable of liaising directly with customers

• Reporting to the Implementation Manager within FIS

Key responsibilities:

Member of the FIS Implementation team:

• Gain familiarity with the departmental structure, products and card payments.

• Attend team meetings, reviews, product training, kick off meetings for projects etc.

• Work with the rest of the team, sharing work as and when required

• Work closely with the Project Managers as they assign work

• Managing your own time as a resource to prioritise and plan work activities

Preparing customer environments:

• Understand customer requirements and working to tailor systems to those requirements.

• Set up new customer systems on UNIX

• Install and configuring the payments system (back-end UNIX and front-end web)

• Liaise with third party suppliers to implement subcontracted services

3. Customer testing and support:

• Gain familiarity with the testing tools (internal and third party)

• Perform customer testing based on their requirements

• Perform analysis and resolution of issues raised by customers in testing/pilot

• Liaise with Customers during setup and testing

4. Documentation:

• Document the implemented system

• Help maintain web-based and word-based documentation

5. Process Improvements:

• Understand the current implementation process

• Suggest new approaches to improve the current processes and procedures where applicable

• Able to write re-usable scripts to streamline existing processes

• Suggest and/or write new documentation to support new processes

6. Problem investigation and diagnosis:

• Investigating reported issues to identify root cause and provide solution

• Using alternative approaches to diagnose issues by elimination

• Clearly communicating causes and solutions both internally and externally

What you bring:

• UNIX/Linux command line (User level), SQL, Office software

• Motivation to work in the banking technology sector in a client facing role

• Be willing and able to learn new skills on the job

• Possess strong written and verbal communication skills, confident in dealing with customers to executive level on business and technical topics.

• Possess strong analytical and conceptual skills

• Be capable of detailed software testing and support with a strong focus on quality

• Be able to work both within a team and on their own when required

• Be reliable and committed to the role with reasonable flexibility in exceptional circumstances

• Have the ability to cope with pressure and deadlines

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A competitive salary and company benefits

• The chance to work on some of the most challenging, relevant issues in financial services & technology

• A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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