Operations Analyst

About finmid

finmid's mission is to enable software companies to reimagine how their business customers access capital. By productizing the complexity of financial services, finmid empowers companies to offer financial services where FinTech isn't the mission but enables the mission. More about who we are and what we do here.

About the opportunity

We are seeking an Operations Analyst, based in Berlin or remote. If you are an absolute geek when it comes to process execution & development and thrive in a dynamic and creative environment, this one is for you!

In this role, you'll be a part of the service delivery team for our product lines, maintaining SLAs with precision while continuously improving our existing processes. As a key member of finmid's team, your role will involve collaborating with the team to achieve optimal process execution, ensuring smooth operations and efficient task completion. Your contributions will directly impact our ability to meet growing demand and ensure seamless operations for our expanding customer base 🚀.

In this role, you will:

• Execute and perform operational processes related to service delivery, focusing on maintaining SLAs with high accuracy amidst growing volumes and demand.

• Develop and maintain documentation of operational procedures and best practices to facilitate team knowledge sharing.

• Provide support for incident management and resolution, including root cause analysis and implementing preventive measures to minimize future occurrences.

• Identify process enhancement opportunities by working collaboratively with various teams and analyzing operational data to identify trends.

• Navigate changes in product and tooling while being at the forefront of ensuring efficient service delivery, as the first dedicated hire within this team.

What you need to be successful:

• 1-3 years of experience in a similar role, i.e. back-office operations, banking operations or servicing; preferably with experience in financial services, fintech, or similar.

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Results-oriented mindset with a focus on operational efficiency and scalability.

• 'Can-do' attitude, along with an optimistic and solution-oriented mindset, fostering a collaborative and proactive approach to challenges.

• Proficiency in G-suite tools; SQL; etc.

Benefits

• We see ourselves as “distributed first” but also have a beautiful office in Berlin where you can work.

• We are flexible and cover whatever you need to be as productive as possible.

• Home office stipend.

• 30 days vacation.

• Meaningful equity.

• Open-minded and transparent culture that includes regular get-together meetings (e.g. All Hands, Brown Bag Lunch, Offsite).

We're looking for people with passion, grit and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. We welcome diverse perspectives and people who think out of the box and aren't afraid to challenge assumptions. Join us.