Float Pool Program Manager - Texas

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General Function:

This position will lead and manage the Retail Float Pool team, focusing on driving sales performance, and market success while reinforcing the behaviors needed to meet customer experience and performance expectations. This leadership role will be responsible for driving consistent execution of the delivery of retail products and services. Will collaborate with Retail leadership to lead sales performance and customer experience. Responsibilities may include leadership oversight of multiple markets. Position requires in-depth knowledge of Retail policies and procedures to effectively lead and supervise Float Customer Service Representatives and Float Personal Bankers

Implements effective team leadership strategies to motivate and develop Float employees. Foster a collaborative and high-performance culture by setting clear goals, providing regular feedback, and recognizing achievements. Encourage continuous learning and professional growth to enhance team capabilities and drive sales results.

Act as a staffing consultant , collaborating with key leaders within assigned market(s) Key leaders include Retail Executives, Regional Managers, HR Business Partner's, Financial Center Managers, etc. to ensure a best-in-class employee experience and effective sales strategies.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Set expectations to consistently meet and exceed sales goals as defined by the Retail line of business and leadership.
• Drive consistent communication regarding individual goals and hold the team accountable by providing ongoing coaching and feedback to meet performance expectations.
• Evaluate employee performance by providing challenging opportunities that enhance career growth; recognize and reward employees for accomplishments.
• Partners with key leaders across Retail Leadership, Human Capital Partners, and identified Program Stakeholders to ensure an appropriate talent pool, adequate bench strength, and succession planning.
• Consult with key partners and communicate with market leadership on where potential gaps and/or needs exist within the market around staffing and scheduling.
• Review and evaluate regular reports such as MySchedule Usage and Adherence to prioritize and cover market staffing needs.
• Maintain a working knowledge about Fifth Third’s products, services, processes, and internal resources to stay informed and provide guidance to the team.
• Establish operating rhythms and maintain regular communication with key partners throughout all phases of the program.
• Provide recommendations on new and existing processes that help to strengthen the program's effectiveness and create sustainability.
• Work towards solving complex problems.
• Responsible for aligning, directing, and managing the daily coordination and scheduling for program employees to ensure optimal staffing levels and market coverage.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Set the example and maintain ethical behavior at all times.

SUPERVISORY RESPONSIBILITIES

Provides employees timely, candid and constructive feedback; assisting in development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• College degree preferred
• 3+ years of banking and sales management experience
• Ability to manage a remote team
• Ability to successfully execute and coach sales activities
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Capable of analyzing line of business reports and scheduling needs
• Exhibits business acumen
• Demonstrated ability in making sound decisions.

WORKING CONDITIONS:

• Standard office environment
• Moderate travel within markets supported that could entail airline travel and hotel stays

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.