United Kingdom onlyFounded in Oxford in 2009, Pamoja is the leading online course provider for the world’s most sought-after international secondary school curricula. It is the only company authorised by the International Baccalaureate to provide online courses for the IB Diploma. Over the past decade, Pamoja has developed a truly global community of learners, expanding the curriculum of its international school customers and providing its students with a broader range of course options and increased opportunities for personalised learning. During the 2022-23 academic year, Pamoja enrolled more than 3,500 students from 749 schools in 110 countries.
We are looking for a full-time Business Development Consultant to take on ownership of a portfolio of clients in EMEA for Pamoja. If you have a passion for education and have the proven ability to own client relationships and drive highly consultative business development opportunities, we would like to hear from you. This position combines new sales and account management, which is critical for the growth of our business. You will be responsible for developing long-term relationships with customers and overseeing sales. A successful candidate will be self-driven and able to focus on their priorities while working cooperatively with others to ensure excellent client service. We seek personable and professional Business Development Consultants who are willing to be creative and think outside the box while still aligning their work with broader team and company goals.
RESPONSIBILITIES
- Manage a portfolio of accounts to achieve long-term success.
- Directly responsible for achieving budgeted sales from Pamoja products within the territory.
- Set and track your region's sales account targets, aligned with company OKRs.
- Develop positive relationships with clients and act as the point of contact and handle customers’ individual needs.
- Undertake a consultative customer needs analysis identifying the buying motivation for adopting the Pamoja Online Courses as an integral part of the schools curriculum offering.
- Generate new business utilising existing and potential customer networks.
- Manage all new customer opportunities through the Pamoja sales cycle; from prospect to closed, ensuring all opportunities are logged accurately in the internal CRM KBL.
- Resolve conflicts and provide solutions to customers in a timely manner.
- Support Finance with chasing up unpaid invoices for your school accounts.
- Providing weekly goals/forecasts and reports as required.
- Report on the status of accounts - track and monitor the health of customer accounts through regular health checks/pulse checks.
- Communicate professionally, effectively and knowledgeable internally and externally, at all levels both in person, and on the phone/video call.
- Represent Faria/Pamoja at worldwide IB conferences.
- Ensure that customers receive the highest level of consistent customer service; displaying a positive, enthusiastic and professional attitude at all times and manage customer issues appropriately.
- Coordinate with the School Services/Admissions teams to ensure a smooth client transition at the point of registration.
- Work individually and as part of a team, creating and maintaining positive relationships within each targeted school.
- Work closely with the Faria AM’s/Sales team to share customer information and support lead generation across products for both Faria and Pamoja.
- Contribute to team professional development.
- Work closely with Marketing, School Services and Academics to support and share relative business intelligence and market trends.
Requirements
- 3+ years prior sales or account management experience in EdTech or SaaS.
- Strong written and oral English communication skills with careful attention to detail and a natural flair for building effective relationships.
- Interest in EdTech and desire to make life better for students and schools.
- School admissions/administration/technology experience is a bonus.
- A passionate, competitive attitude, & ambition to achieve.
- Demonstrated self-learning.
- A team player is essential, with exceptional influencing and communication skills and a flexible approach to thrive in a dynamic fast evolving environment.
- A candidate who understands having conversation at different levels of the education sector and adapting their skills and knowledge to varying needs.
Benefits
- Base salary is based on experience and OTE.
- Monthly Health & Wellness Allowance
- Office lunch & team socials
- Professional Development opportunities
- Unlimited book budget.
- Additional benefits such as pension and 25 days holiday also apply.
All qualified applicants will be considered for employment without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.
Please note: Only shortlisted candidates will be contacted due to a high volume of applicants.
ABOUT FARIA EDUCATION GROUP
Faria is a leader in international education systems & services, providing an integrated systems suite across learning, admissions, school-to-home, and online courses & study services to over 10,000 schools and 4 million students in over 155 countries.
We are a globally distributed team with offices in Shanghai, Hong Kong, Taiwan, Ukraine, the United Kingdom, and the United States.
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