Academic Operations Manager, Pamoja

The Academic Operations Manager(AOM) will play a significant role in contributing to the growth and success of Pamoja Online Courses. Ideally, they will have

This is a hands-on, operational-based role, with management responsibility, supporting the academic team while owning and contributing to high-profile internal and external cross-company projects. In addition, the role will include reporting and analysing academic data to inform current and future products.

RESPONSIBILITIES

1. Academic Planning

Work with others in the Academic Team, School Services, and Sales Teams to support the planning and implementation of teaching resources to support predicted student enrolments. This includes support to:

• Teacher recruitment and contracting to act as the first point of contact for HR and IT to ensure that teachers have access to all necessary systems and databases are kept updated;
• Analysis of sales pipeline and teacher availability to predict upcoming resource requirements;
• Allocation of students and teachers to IB sections (classes) to ensure the best academic fit and optimal commercial outcome.

2. Management of teachers and Course Advisors for assigned courses.

• Manage teaching activity according to their Schedule of Services, noting examples of good practice and areas to improve. Implement escalation procedures with teachers where necessary reviewing actions, outlining expectations, and reinforcing next steps. Escalate to Principal of Online Courses if required;
• Manage Course Advisor activity according to their Schedule of Services for allocated courses, noting examples of good practice and areas to improve. Implement escalation procedures with Course Advisors where necessary reviewing actions, outlining expectations, and reinforcing next steps. Escalate to Principal of Online Courses if required;
• Liaise with all IB Course Advisors to compile an action plan to address common areas of concern and highlight good practices across courses.

3. Academic Triage:

• First contact: act as the first point of contact for the resolution of operational issues arising;
• Coordinate effective responses to “issues arising”. Use the following systems to monitor, address and escalate issues as appropriate;

I. Zen Desk – daily reports and tickets from community members;

ii. Platforms:

- Learning platform – student and teacher interface

- PLC platform – teacher workspaces

4. Operational Analysis:

• regular trend analysis of service tickets;
• routine trend analysis of teacher engagement as represented by platform data;
• ongoing monitoring of engagement in teacher forums and faculty meetings;
• review processes and make recommendations to improve efficiency and collaboration with other teams/colleagues;
• monitoring user feedback via satisfaction surveys.

5. Lead on key operational processes:

• Academic operations calendar: Coordinate and manage the delivery of key communications and associated resources to teachers, as per the operations calendar;
• Oversee End of Year and Trial exam processes: Coordinate creation of papers with CAs and QA process. Liaise with SST to send out papers and follow up on missing exams. Delegate tasks as required;
• Internal Assessment and Predicted Grades: Manage IB Internal Assessment and Predicted Grade procedures with Course Advisors and teachers. Liaise with SST to ensure processes and submission guidelines are adhered to and communications managed accordingly.

6. SOP and Policy updates:

• Coordinate the annual review of SOPs and Policies;
• Ensure articles in Help Centre are up-to-date and tagged appropriately;
• Create new articles for topics arising throughout the year.

7. Outcomes monitoring:

• Review academic trends in student engagement and performance as per the Academic Review process, via automated scheduled reports;
• Liaise with the Principal of Online Courses and Course Advisors to identify teacher and subject trends;
• Liaise with SST to identify school trends.

8. Mentor and line manage new starters in the Academic team as directed by the Principal of Online Courses.

Outline key policies and practices and advise on Academic ticket triage and communication.

9. Faculty Meeting Coordination:

Coordinate faculty meeting logistics, scheduling and communicating faculty meetings with teachers.

10. Pamoja Representative:

Represent the organisation at public events (conferences, school visits, etc.) as required

11. Contribute to projects, examples include:

• Programme Evaluation process
• WASC Re-accreditation process
• Internal projects as they arise

Requirements

Please note that as Pamoja Education is an expanding and changing organization, this description reflects the general nature and level of work assigned to the role. However, it does not restrict the right to reassign duties or responsibilities at any time based on business needs if the work is similar, related or a logical assignment to the position

Benefits

• Competitive salary and opportunities for career development.
• Professional growth in the international business environment.
• Friendly atmosphere, company socials.
• Paid vacation and gym membership.
• Professional Development budget and book budget.
• Regular performance reviews.

Discrimination Declaration:

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex. Faria operates a safer recruiting policy and the successful applicant may be required to complete an enhanced disclosure from the DBS and an Enhanced Check for Regulated Activity.

Please note: Due to a high volume of applicants, only shortlisted candidates will be contacted.

ABOUT FARIA EDUCATION GROUP

Faria is a leader in international education systems & services providing an integrated systems suite across learning, admissions, school-to-home, and online courses & study services to over 10,000 schools and 4 million students in over 155 countries.

Pamoja provides online learning solutions for IB World Schools. Pamoja Online Courses provide a wide range of online courses across the IB Diploma Programme, supporting personalized learning through our global classroom. Our curriculum-aligned courses are taught online by our experienced teachers trained in digital learning methodologies. Pamoja Lesson Suite provides teachers with a range of tailor-made resources to use in their classroom, including course content is broken down into lessons, student assessment, and progress monitoring tools. It is designed as a solution to save teachers time on course preparation whilst developing skills in online learning methodologies.

We are a globally distributed team with offices in China, Hong Kong, Taiwan, Ukraine, the United Kingdom, and the United States.

https://www.faria.org/careers