Retailer Sales Account Executive

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

What will you do in this role?

• In this role, you will be responsible for acquiring high value, upmarket retailers that have previously not utilized Faire for their buying needs. In order to acquire these customers, you will invest upfront in deeply understanding their business to qualify them and prepare for your outreach, introduce them to the Faire platform, educate them on Faire’s value props, and help them navigate the buying process. You will also provide valuable upmarket retailer insight and product feedback on blockers to acquisition as the voice of the customer.
• You will manage the full sales cycle from qualification to close, and light touch first 30 day support

Where do we want this person to get us?

1. Drive first orders and spend per ordering retailer through email, phone calls, video meetings, and (when high ROI) in-person meetings in a way that builds trust and credibility and meets or beats goals
2. Discover retailers needs and challenges to match relevant Faire value props and offerings and ensure they understand how to utilize Faire to grow their business
3. Synthesize, measure, and communicate the voice of the customer to provide actionable and invaluable feedback to help size blockers and prioritize product development
4. Help determine what characteristics best prioritize leads and opportunities, test tools, trial tactics, and define processes to help create the outbound retailer motion
5. Accelerate the lifecycle from first touch to win and push the upper limits of conversion rates among the team
6. Collaborate cross-functionally on various initiatives to further the success of our upmarket retailers (support, product, design, marketing, etc.)
7. Use data, graphs and reports to truth seek and drive action to beat goals
8. Be relentlessly resourceful, scrappy and act with urgency to ensure Faire’s success
9. Foster a psychologically safe, motivating, inclusive and energizing team culture

What measurable, unbiased skills, behaviors, and knowledge will the ideal candidate bring into the role to accomplish above targets?

• Experienced: You have 2-4 years of experience in sales, account management, or business development in a fast paced environment; You have experience using a variety of fundamental sales and data tools (e.g. Salesforce, data visualization software, call recording tools)
• Customer obsessed: You always do what’s right for the customer; are our customers’ strongest advocate; can aggregate customer feedback to influence cross-functional stakeholders/decisions
• Goal-oriented: This is a sales role! We want you to be motivated to exceed your goals.
• Strong communicator: You are excellent at listening and at communicating ideas clearly and succinctly both in verbal and written form
• Ownership mentality: You are an owner and are willing to go above and beyond your job description to help your team succeed
• Relentlessly resourceful: You won’t quit and are willing to do whatever it takes to make retailers and our team succeed
• Growth Mindset: You are self aware and can identify your own strengths and weaknesses. You have intrinsic curiosity and are eager to accept feedback and actively seek out ways to get better every day
• Agile and flexible: You’re ready for an adventure and you love change. You are excited by a fast-paced, collaborative environment that is guaranteed to evolve quickly in its early stages. You are resilient and bounce back when things get tough.
• Collaborative: You empathize with and work well across teams; You want to be around others who share your goals and you want to be growing and achieving together. You share best practices and you see your team’s success as your own.
• Creative problem solving / innovation: You can come up with creative solutions to customers’ problems. You can create, iterate, and evolve the outbound go to market strategy, process, and tactics to help build an effective and efficient motion.
• Analytical Rigor: You are effective at using data to identify and discuss actionable insights; You are able to track, analyze, and communicate key performance metrics
• Kind: You show empathy towards everyone. You’re open, inviting and you leave the room with everyone else feeling better than when they walked into it.

On-Target Earnings (OTE) Range

California / New York: the pay range for this role is $93,000 to $127,500 per year.

Colorado / Washington / New Jersey: the pay range for this role is $83,500 to 115,000 per year.

This role will also be eligible for equity and benefits. Actual On-Target Earnings (OTE) will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The OTE range provided is subject to change and may be modified in the future.

Faire’s flexible work model aims to meet the needs of our diverse employee community by making work more flexible, connected, and inclusive. Depending on the role and needs of the team, Faire employees have the flexibility to choose how they work–whether that’s mainly in the office, remotely, or a mix of both.

Roles that list only a country in the location are eligible for fully remote work in that country or in- office work at a Faire office in that country, provided employees are located in the registered country/province/state. Roles with only a city location are eligible for in-office or hybrid office work in that city. Our talent team will work with candidates to determine what locations and roles are eligible for each option.

Applications for this position will be accepted for a minimum of 30 days from the posting date.

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London, New York, LA, and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)