Customer Success Manager

Factal is a leading risk intelligence and breaking news technology company dedicated to helping the world's largest organizations protect people, avoid disruptions, and expedite disaster relief. Founded in 2018 by the team behind BreakingNews.com, Factal operates at the intersection of journalism and technology, providing a critical service in an era of misinformation and rapid global events. The company's platform is designed to detect and verify critical events—ranging from severe weather and disease outbreaks to conflict and civil unrest—in real time, allowing security and crisis teams to make informed decisions with speed and confidence.

The core of Factal's solution is a unique hybrid model that combines advanced artificial intelligence with a 24/7 global newsroom of experienced journalists. This 'human-in-the-loop' approach ensures that alerts are not only fast but also accurate and verified, filtering out the noise and false reports common on social media. Factal serves a diverse client base, including Fortune 500 companies, government agencies, and humanitarian NGOs, providing them with precise geolocation data, impact analysis, and collaboration tools. By prioritizing a public service mission, Factal also offers its platform for free to eligible humanitarian aid organizations, reinforcing its commitment to protecting lives and supporting disaster response efforts worldwide.