Customer Success Manager

Role Overview

As a Customer Success Manager, you will be responsible for managing client relationships throughout the project lifecycle — from initial onboarding to ongoing support.

You will work closely with clients to ensure smooth communication, successful delivery, and long-term satisfaction.

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Responsibilities

• Serve as the primary point of contact for clients
• Guide clients through onboarding and project processes
• Coordinate with internal teams and suppliers to ensure timely delivery
• Respond to client inquiries and resolve issues efficiently
• Track project progress and keep clients informed
• Ensure a high level of client satisfaction and retention
• Identify opportunities to improve client experience and processes

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Requirements

• Experience in customer success, account management, or client-facing roles
• Strong communication and organizational skills
• Ability to manage multiple clients and projects simultaneously
• Comfortable working with technical or industrial products (lab equipment experience is a plus)
• Problem-solving mindset with attention to detail

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Work Setup

• Fully remote

• Must have reliable internet and a laptop or desktop
• Comfortable using email, CRM tools, and video conferencing