Software Quality (QA) Engineer II

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Experity offers the following:

• Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
• Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
• Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
• Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
• Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
• Career Development – Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
• Team Building – We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
• Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Job Summary:

The Software Test Engineer II will perform full-stack testing on modern web and backend applications. The role involves testing UI, APIs, databases, performance, and security to ensure high-quality software delivery. While the role does not involve DevOps tasks, a basic understanding of DevOps pipelines is required for effective collaboration. Additionally, the QA Engineer will work closely with performance testers to support load and stress testing.

Responsibilities:

• Develop and execute comprehensive test strategies covering UI, API, database, and integration testing.
• Design test plans for multi-tier applications, ensuring functionality across the front end, back end, and data layers.
• Define best practices for test automation and continuous validation.
• Perform functional, regression, and integration testing across web, mobile, and backend services as needed.
• Collaborate on automated test scripts using tools like Selenium, Cypress, Playwright, SmartBear or like.
• Validate APIs using Postman, Rest Assured, or Like.
• Execute manual exploratory testing when automation is not feasible.
• Conduct database testing, including SQL validation and data integrity checks.
• Test backend services for data consistency, business logic, and API contract validation.
• Validate microservices interactions and ensure API responses adhere to expected outputs.
• Work alongside performance testers to assess system responsiveness and scalability.
• Define test cases for load, stress, and endurance testing.
• Analyze performance metrics and support issue triaging.
• Conduct basic security testing to identify vulnerabilities in front-end and back-end systems.
• Ensure compliance with industry standards and data protection guidelines.
• Identify, document, and track defects using JIRA, Zephyr or another test management tool.
• Provide detailed test coverage reports, risk assessments, and root cause analyses.
• Collaborate with developers to troubleshoot and resolve bugs efficiently.
• Participate in Agile ceremonies (Sprint Planning, Standups, Retrospectives).
• Understand DevOps concepts and CI/CD workflows to support continuous testing efforts.
• Work with developers to integrate test automation into CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI/CD).
• Other duties as assigned.

Education:

• Bachelor's degree in Computer Science, Software Engineering, related field or equivalent combination of education and experience

Travel:

• Ability to travel as needed.

Experience:

• Two years of experience in software quality assurance or testing.
• Strong understanding of software testing methodologies, processes, and best practices.
• Proficiency in writing clear and concise test plans, test cases, and test scripts.
• Knowledge of automated testing tools and frameworks.
• Experience of relational databases and SQL.
• Eagerness to learn and stay updated with emerging technologies and industry trends.
• Familiarity with Agile development methodologies.
• Strong Proficiency in API testing
• Full-stack testing expertise (UI, API, database, performance, and security testing).
• Automation experience with Selenium, Cypress, Playwright, WebDriverIO.
• Hands-on API testing using Postman, RestAssured, or Karate.
• Proficiency in SQL queries and database validation.
• Familiarity with performance testing methodologies to support load testing efforts.
• Understanding of DevOps pipelines and CI/CD integration, though no direct DevOps work is required.

Preferred:

• Experience with Agentic AI testing (LLM-based workflows, autonomous systems).
• Familiarity with cloud-based testing (AWS, Azure, GCP).
• Knowledge of containerized applications (Docker, Kubernetes) for test environments.
• Experience in Agentic AI testing is a plus but not mandatory.
• ISTQB Certification (Foundation or Advanced Level).
• AI/ML Certifications (if working with AI-based applications).

Maximum budgeted salary:

$90K/yr

Team Member Competencies:

• Understands role on the team and works to achieve goals to the best of your ability.
• Working within a team means there will be varying opinions and ideas. Active listening and thoughtfully responding to what your team member says.
• Take responsibility for your mistakes and look for solutions. Understand how your actions impact team.
• Provides assistance, information, or other support to others to build or maintain relationships.
• Maintaining a positive attitude. Tackle challenges as they come, and don’t let setbacks get you down.
• Gives honest and constructive feedback to other team members.
• When recognizing a problem, take action to solve it.
• Demonstrates and supports the organization's core values.

Every team member exhibits our core values:

• Team First
• Lift Others Up
• Share Openly
• Set and Crush Goals
• Delight the Client

Our urgent care solutions include:

• Electronic Medical Records (EMR): Software that healthcare providers use to input patient data, such as medical history, diagnoses, treatment plans, medications, and test results.
• Patient Engagement (PE): Software that shows patients the wait times at various clinics, allows patients to reserve a spot in line if there's a wait, and book the appointment.
• Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment.
• Billing and Revenue Cycle Management (RCM): Software that manages coding, billing and payer contracts for clinics so they don’t have to.
• Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays, CT scans, MRIs, and ultrasounds, for our urgent care clients.
• Consulting: Consulting services for urgent care clinics to assist with opening, expanding and enhancing client's businesses