We are seeking a Technical Support Engineer with expertise in scripting, SQL, RestAPI, and DotNet to join our remote team in Romania. As a Technical Support Engineer, you will provide application support, troubleshoot issues, and work with cross-functional teams to solve customer problems. You will also be expected to work in shifts and have a strong understanding of DevOps methodologies, CI/CD, and database manipulation skills.
Requirements
- Minimum 4 years of experience in application support
- Excellent verbal/written English communication skills
- Knowledge of DevOps methodologies, CI/CD
- Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries)
- Good knowledge of IIS troubleshooting (such as by using the event viewer logs from Windows server)
- Application troubleshooting and ability to coordinate with multiple teams to solve the issues
- Proven ability to work within service level agreement to solve customer issues
- Willing to work in shifts
- Very good knowledge in SDLC and STLC process
- Escalate and follow-up in a timely manner about all blocking issues and issue deviations from SOPs
- Experience with ITIL framework to assist in day-to-day BAU Operations
- Experience in working with cross functional teams spread across geographies
- Customer focused and goal orientated with keen attention to details
- Excellent analytical and problem-solving skills
- Experience in Release Management & Coordination is good to have
- Experience with leading teams
Benefits
- A competitive salary package, including bonus and benefits
- Extensive on-the-job coaching and training opportunities
- Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
- A dynamic working environment with a good team spirit where personal development and growth are highly encouraged
- Additional Performance Bonus up to 1 Month Salary per year
- Meal Vouchers
- Gym Reimbursement
- Medical Subscription
- Health Insurance
- 25 days of holidays + 1 extra day off for your birthday
- Additional holidays for your loyalty
- Remote work activity in Romania