United States onlyEquipmentShare is Hiring a Collections Specialist
EquipmentShare is searching for a Collections Specialist to serve our team in the Tampa Florida area, working remotely.
About EquipmentShare
EquipmentShare is dedicated to creating a connected jobsite for the modern contractor. We deliver user-friendly technology solutions that help contractors maximize their equipment uptime, reduce risk exposure and increase productivity. EquipmentShare’s product offerings include an improved equipment rental experience, fleet tracking and asset management software, hardware security solutions and predictive service and maintenance applications.
EquipmentShare is the fastest-growing, independently owned construction equipment rental company in the country. We serve dozens of markets across the U.S. and are on track to create a national footprint in every major market in the country by the end of 2023. Our branch locations are equipped with a broad range of construction equipment, ranging from 150-foot telescopic booms to 120,000-lb. track excavators.
EquipmentShare’s rapid growth goes beyond meeting a demand for equipment rentals in booming new markets. Instead, our mission begins with our rental product, and it’s a testimony to our ability to improve industry standards and better serve the customer. Our expansion and customer retention is a validation of strong contractor demand for the smart jobsite technology we’ve built into our rental fleet. And it’s just the beginning of our journey to establishing a global presence.
Your Opportunity to Grow with Us
The EquipmentShare team is a close-knit group of professionals who all share an interest in providing a service and product that improve our customer’s experience. Above all, we care about building something people want, and the only way to do that is by assembling a skilled, passionate and talented team. Our mission is to improve productivity and efficiency throughout the entire construction industry, and our people are how we make achieving that goal possible.
We’re seeking a Collections Specialist who loves a challenge and wants the opportunity to grow with a fast-paced company. Industry competitors often have layers of tenured management that create barriers to career advancement. The opportunity for career growth is unparalleled at EquipmentShare, where you’ll find no shortage of challenging yet fulfilling work, chances to build new skills and supportive teammates who will push you to achieve your best.
Responsibilities:
- Possess strong customer focus with the ability to have detailed conversations with our customers
- Handle Collection calls and or correspondence in a fast paced goal oriented Collections Department
- Very comfortable communicating with customers in a metrics-driven environment
- Are able to navigate multiple technologies while staying engaged with our customers
- Possess excellent negotiation and decision making skills; in addition to strong communication skill
- Treat customers with respect and responds with empathy
- Demonstrate sensitivity and compassion in difficult situations
- Demonstrate personal excellence including punctuality, integrity and accountability
- Have the ability to work independently and in a team environment
- Think critically and exercise independent judgement
- Handle a high volume of outgoing calls to assigned delinquent customers
- Handle incoming phone calls, regardless of assigned branches, effectively resolving
customer and branch questions - Communicate and follow up effectively with both customers and branch personnel on a
timely basis - Establish and maintain an effective and cooperative working relationship with branch
personnel and co-workers - Reconcile customer disputes as they pertain to payment of outstanding balances that
are due - Effectively communicate with customers and co-workers both verbally and written
- Meet portfolio, departmental and company goals
About You
Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.
What You’re Working With:
- 2+ years experience in credit/collections or closely related role (required)
- Experience working in the construction equipment rental industry preferred
- Knowledge of construction liens preferred
- Strong foundation in spreadsheets, Excel and Google Sheets
- Strong verbal and written communication; ability to communicate with Finance team
- Ability to function as a team player
Why We’re a Better Place to Work
- Competitive salary
- Health insurance and medical coverage benefits
- 401(k)
- Generous paid time off
- Stocked breakroom and full kitchen
- Free weekly team workout at a local gym
- Volunteering and local charity initiatives that help you nurture and grow the communities you call home through EquipmentCare
- Opportunities for continued education, mentorship and professional development with conferences, seminars and more.
- With us, you get a chance to be a part of a growing startup’s success and build the foundation for our future.
Since our founding in 2015, we’ve had nationwide growth—and we’re not stopping anytime soon. Ready to invest in our mission, invest in yourself and discover a better place to work? Then we’d love to meet you. Apply today.
