Fraud Investigator

The Investigator is responsible for the timely identification of potentially fraudulent consumer and commercial credit applications, including (but not limited to): mortgages, credit cards, telecommunication and automotive products. The primary function of this role is to identify, review, assess and mitigate any risk associated to new applications and/or existing accounts. This role would partner closely with the client directly, and equally with internal fraud and business consultants, product managers, operations partners, and senior leadership. This position requires critical analytical thought, investigative review techniques, a sound fraud background, and the ability to quantify and qualify emerging fraud trends. This role may involve a customer facing element where strong emphasis will be on customer experience, sensitive timely resolution and building trustful relationships. The successful candidate will be proficient in a queue based fraud detection system, with the knowledge, skills and ability to balance both productivity and quality decision making. The investigator may be tasked with working for multiple clients and must have the ability to make decisions for multiple businesses based on the risk appetite of each client.

Strong oral presentation skills required as the ideal candidate will prepare and present findings directly to the client, and may be involved with conferences and seminars at an industry level.

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