United States onlyPosition Summary
Provide premium software support and services to Ensono mainframe clients as they relate to CICS.
Position reports to Manager, MF Programming
Key Areas of Focus for this Role
- Fulfill customer service requests (CSRs) for mainframe CICS customers in a timely manner as they pertain to CICS TS and related OEM software products.
- Provide primary support for reported problems related to CICS TS and related OEM software products.
- Provide support on 24 x 7 x 365 basis and in multiple time zones.
- Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
- Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products.
- In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans.
- Adhere to a schedule that efficiently manages resources and allows timely implementations.
- Follow ITSM change control procedures:
- Implementing vendor product specific corrections (“fixes”) and
- Upgrading, maintaining, enhancing or providing new options to applicable z/OS products within any given customer partition.
What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.
Required Qualifications
- Bachelor’s degree required and/or equivalent work experience.
- 5+ years experience on the zSeries (mainframe) platform including “hands on” technical experience (installation and maintenance of products) related to CICS TS and OEM product support.
- Thorough working knowledge of the capabilities and use of CICS TS and installation and tailoring of CICS TS and as well as CICS TS related OEM products.
- Thorough working knowledge and experience with the use of IBM’s SMP/E.
- Strong analytical skills and understanding of CICS TS concepts, configuration and tailoring.
- Thorough working knowledge of products used to monitor performance of CICS TS regions.
- Ability to make recommendations to client on how to improve their performance and thruput of their applications.
- Strong skills in working with the different monitoring tools to set up exceptions to reduce tickets/issues and prevent outages.
Other Qualifications
- Self-motivated and able to work independently.
- Must be able to multi-task and work under short deadlines and in high pressure situations.
- Excellent communication skills (written, verbal and presentations)
- Ability to work as part of a team, as well as independently.
- MF MQ support on zOS a plus
- MF WAS (Websphere Application Server) for zOS a plus
Why Ensono?
Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.
We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.
Some of our benefits include:
- Unlimited Paid Days Off
- Three health plan options through Blue Cross Blue Shield
- 401k with company match
- Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
- Paid Maternity Leave, Paternity Leave, and Sabbatical Leave
- Education Reimbursement, Student Loan Assistance or 529 College Funding
- Enhanced fertility coverage
- Wellness program
- Flexible work schedule
- Depending on location, ability to take advantage of fitness centers
As of the date of this posting, a good faith estimate of the current pay scale for this role is $65,000 to $123,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance, and an equity grant under our Associate Equity Appreciation Program.
Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.
Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.
If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].
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