Client Success Coordinator / Office Admin

About The Client

The client is dedicated to providing expert craftsmanship and exceptional service in fence installation and repair. Their team of skilled professionals is passionate about delivering high-quality fencing solutions tailored to our clients' unique needs and preferences. They prioritize customer satisfaction through open communication, transparent pricing, and personalized attention.

Job Summary:

Client Success Coordinator will manage daily administrative tasks, support office operations, and ensure efficient scheduling and customer service in a remote environment. The role requires strong organizational skills, attention to detail, and the ability to multitask.

Key Responsibilities:

• Administrative Support:
• Manage phone calls, emails, and correspondence.
• Handle incoming and outgoing mail and packages.
• Ordering supplies as needed.
• Scheduling and Coordination:
• Schedule estimates and consultations for potential projects.
• Coordinate appointments for fence installation and repair services.
• Maintain the company calendar and ensure all appointments are up-to-date.
• Customer Service:
• Assist clients with inquiries and provide information about services.
• Handle customer complaints and resolve issues promptly.
• Ensure excellent customer experience from initial contact through project completion.
• Invoicing:
• Assist with billing and invoicing.
• Follow up on outstanding invoices via text, email, and phone calls.
• Documentation and Reporting:
• Maintain accurate records of client interactions and transactions.
• Ensure compliance with company policies and procedures.
• Team Collaboration:
• Assist the Office Manager with special projects and initiatives.
• Coordinate with the installation and repair teams to ensure smooth workflow.
• Provide administrative support to other departments as needed.

Requirements

• Proven experience as an office administrator or in a similar role.
• Client Success/Customer Success/Sales experience is highly preferred.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Microsoft Ring Central.
• Experience with Jobber or similar is preferred.
• Strong organizational and time-management skills.

Benefits

• Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
• Payment: All payments for your services will be handled directly by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
• Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client's business needs and any specific policies or preferences they may have in this regard.

Salary: $900 - $1200 / month

Schedule: EST