Software Development Engineer

Job Requisition ID #

Position Overview

We are looking for an experienced Software Development Engineer with deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), Asset Management, and platform customizations. You’ll play a critical role in developing and enhancing ServiceNow solutions that align with our enterprise service strategy. Experience working in FEDRAMP-compliant environments is a plus.

Responsibilities

• Design, develop, and implement solutions in ServiceNow focusing on ITSM, ITOM, and Asset Management modules

• Customize workflows, business rules, client scripts, UI actions, and catalog items to meet business needs

• Work closely with stakeholders to gather requirements and translate them into effective technical solutions

• Develop and support integrations using REST, SOAP, and MID Servers

• Configure and maintain Discovery, Event Management, and CMDB

• Implement custom modules or enhancements for IT Asset Management (ITAM), Software Asset Management (SAM), and Hardware Asset Lifecycle

• Ensure platform scalability, performance, and adherence to security/compliance standards, including FEDRAMP (where applicable)

• Provide best practices guidance, conduct code reviews, and mentor junior developers

• Support ServiceNow upgrades, patching, and instance cloning

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field

• 5+ years of hands-on ServiceNow development experience

• Strong expertise in ITSM modules (Incident, Problem, Change, Knowledge, Service Catalog, Request)

• Solid experience in ITOM components (Discovery, Service Mapping, Event Management, CMDB)

• Proven experience with Asset Management and lifecycle automation

• Skilled in JavaScript, Glide API, and ServiceNow scripting techniques

• Familiar with Agile methodology and DevOps practices

• ServiceNow Certified System Administrator (CSA)

• At least one advanced ServiceNow certification (e.g., CIS – ITSM or ITOM)

Preferred Qualifications

• Experience working in FEDRAMP or other regulated environments

• Exposure to Performance Analytics, Flow Designer, or App Engine

• Strong understanding of CMDB health and governance practices

• Familiarity with source control and CI/CD pipelines for ServiceNow (e.g., GitHub, Jenkins)

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).