Dental Practice Coordinator (Customer Based)

At Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global HR Tech ecosystem platform that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. By making hiring globally easier than hiring locally, we provide businesses access to a broader talent pool and help them accelerate their hiring process. Spread across four continents, we’re a global team disrupting the norms of how people can work together.

Overview

We are seeking a Dental Practice Coordinoator who will serve as a pivotal link between developers, insurance verification agents, and management within our organization. The ideal candidate should possess basic proficiency in Google Suite and have a general understanding of Dental Electronic Medical Records (EMRs), specifically Open Dental.

Key Responsibilities:

• Facilitate communication and address queries between developers, insurance verification agents, and management.
• Utilize Google Suite tools effectively to manage and organize communication and documentation.
• Provide support and assistance in navigating Open Dental EMRs.
• Engage in client interaction and manage relationships effectively.

Requirements:

• Strong interpersonal skills with a demonstrably extroverted personality.
• Previous experience in client relationship management and handling phone calls is preferred.
• Ability to adapt quickly to new technologies and software platforms.
• Excellent organizational and multitasking abilities.
• Proactive problem-solving skills and attention to detail.

Preferred Qualifications:

• Familiarity with Dental EMRs, specifically Open Dental, is highly advantageous.
• Experience in a similar role within the healthcare or software industry.

Additional Responsibilities:

• Participate in sales activities, though it is not the primary focus. Training will be provided for sales-related tasks.
• Maintain a positive and outgoing demeanor to foster strong client relationships.

Required Qualifications

• Bachelor’s degree / Equivalent preferred in Dentistry Majors
• Previous experience in dental office administration or similar role preferred
• Strong interpersonal skills with the ability to communicate effectively and build relationships with developers, insurance verification agents, and management.
• Demonstrated extroverted personality with confidence in engaging with clients and colleagues.
• Basic proficiency in Google Suite tools such as Gmail, Google Docs, and Google Sheets for communication and documentation.
• General understanding of Dental Electronic Medical Records (EMRs), particularly with Open Dental or similar software.
• Previous experience in client relationship management, including handling phone calls and resolving client inquiries.
• Ability to adapt quickly to new technologies and software platforms as required by the role.
• Strong organizational skills with attention to detail for efficient management of client interactions and documentation.
• Proactive problem-solving skills with a focus on addressing client issues promptly and effectively.
• Capacity to work collaboratively within a team environment, contributing to overall organizational goals.
• Willingness to participate in sales activities to support client engagement and satisfaction.
  

Job Type: Full-time

Timings: 8:00 PM to 5:00 AM (Pakistan Time) - Night-time position.

Fully Remote