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ECSEC

Service Designer - Telco

ECS is a leading provider of solutions in science, engineering, and advanced technologies including cloud, cybersecurity, artificial intelligence (AI), data, and enterprise transformation solutions. They serve military, federal civilian, and commercial clients.

ECS

Employee count: 1001-5000

Salary: 130k-130k GBP

United Kingdom only

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Senior Service Designer - Telco

Location: Remote
Contract Length : 6 months
Rate: £500 per day (Outside IR35)

Role Profile

We're looking for a Senior Service Designer with experience in telecoms environments to help design and improve end-to-end connectivity services across both fixed and mobile networks. This role is focused on service design, fulfilment journeys, operational processes, and customer experience, rather than hands-on network engineering or low-level infrastructure configuration. The successful candidate will work across product, operations, network, and delivery teams to design scalable, customer-centric service journeys for connectivity products including fixed-line services and mobile/APN-based solutions.

What we're looking for

  • Experience working within a telecoms / connectivity / ISP environment
  • Proven background as a Senior Service Designer, CX Designer, or Customer Journey Designer
  • Strong experience designing operational and fulfilment journeys rather than purely UI/UX design
  • Understanding of fixed connectivity services such as fibre, Ethernet, broadband, or WAN connectivity
  • Knowledge of mobile connectivity concepts including APNs, SIM-based services, LTE/5G connectivity, or IoT/mobile data services
  • Experience working across technical and non-technical stakeholders

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

About the job

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Posted on

Job type

Contractor

Experience level

Salary

Salary: 130k-130k GBP

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About ECS

Learn more about ECS and their company culture.

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At ECS, the heart of what we do is a culture of innovation, growth, and community. For over 30 years, we have been driven by the ability to create, innovate, and serve, partnering with leading organizations in both the public and private sectors to deliver powerful solutions for a complex world. Our highly skilled teams work together to solve intricate challenges, providing advanced technology, science, and engineering solutions. This commitment to excellence has earned us recognition as a seven-time Top Workplaces winner. Our mission is to empower businesses and government agencies to thrive in the digital era by leveraging technology for growth, efficiency, and innovation. We believe that technology should be an enabler, and our dedicated team of technical experts and experienced professionals works tirelessly to help our clients optimize their investments and achieve their strategic objectives.

Our company values are deeply embedded in our daily operations and interactions. We foster an environment where professional development, volunteering, and philanthropy are encouraged, supporting our employees' journeys towards personal and professional fulfillment. Growth, community, and philanthropy are central to our culture. We actively support ongoing employee training, skill growth, and education, offering tuition reimbursement and student loan repayment assistance. Our employees are the engine behind our success, and we invest in them to help them bring their best selves to their work. We also champion diversity and inclusion through various employee resource groups that foster a supportive and inclusive culture, such as Women Professionals, Black Professionals, and LGBTQIA+ Professionals. These groups are essential for fostering collaboration, attracting top talent, and supporting crucial professional development, ultimately contributing to the creation of dynamic, high-performing teams. At ECS, we are not just focused on delivering cutting-edge solutions; we are committed to making a positive impact on our workplace, community, and the world.

Employee benefits

Learn about the employee benefits and perks provided at ECS.

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Vision Plan

ECS offers a vision plan.

Accident Insurance

Voluntary accident insurance.

Health Care FSA

Health Care Flexible Spending Account.

Legal Services

Optional enrollment in legal services.

View ECS's employee benefits
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ECS

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